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2022-08-01Effectiveness of 1823 in handling complaints and enquiries
The Ombudsman, Ms Winnie Chiu, announced the launch of a direct investigation to examine the effectiveness of 1823, managed by the Efficiency Office (EO), in handling complaints and enquiries.
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2022-12-19
The Ombudsman's November 2022 News Summary
The Ombudsman's Office of Latvia has recently published its November 2022 News Summary containing news articles on the office's Anti Human Trafficking Campaign, on sexual abuse as most common form of violence against children in Latvia, or on ways to accelerate the procedure for extending disability status.
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2021-10-18
Alberta Ombudsman recognizes three former staffers on Ombudsman Day
The Alberta Ombudsman recognizes three former staffers who went on to establish complaint-handling offices with solid roots in procedural fairness. “These three women contributed significantly during their years at the Ombudsman’s office and have gone on to do great work pursuing fairness within or alongside the Ombudsman community,” reflects Alberta Ombudsman Marianne Ryan.
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2022-03-24
Best Practice Paper on "Hybrid corruption ombudsman" now available
Issue 7 on "Hybrid corruption ombudsman" of the IOI's Best Practice Paper series, drafted by the Office of the Ombudsman of Malawi, is now available online on the IOI's website.
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2025-06-12
Ombudsman probes Hospital Authority’s assistive device loan service
On 10 June 2025, the Ombudsman, Mr Jack Chan, announced the launch of a full investigation into the procedures and mechanisms currently employed by the Hospital Authority in providing an assistive device loan service to the public.
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2025-08-06
Automation: …when the law is changed but the system isn’t
On 6 August 2025, the Commonwealth Ombudsman released an investigation report into the cancellation of income support payments to welfare recipients involving automatic decisions to cancel income support - without consideration of the job seeker’s circumstances.
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2023-08-31
Cooperation and support arrangement signed with Vanuatu Ombudsman
Chief Ombudsman Peter Boshier has signed a three-year Bilateral Cooperation and Support Arrangement with the Vanuatu Ombudsman, which will see the two offices work together on projects and programmes that will promote transparency and fairness and strengthen their relationship.
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2024-11-07
In its 50th year, the Victorian Ombudsman marked a changing of the guard: Annual Report 2023-24
Victorians made 18,031 complaints about their experiences with public organisations in 2023-24, according to the Victorian Ombudsman’s annual report tabled in Parliament on 31 October 2024.
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2022-11-15
Ombudsman defends investment on training of staff belonging to Portuguese Language Countries Community
Ombudsman Antónia Florbela Rocha Araújo defended training and technical capacity building of staff belonging to the Portuguese Language Countries Community (CPLP) as a priority, to ensure that institutions, such as the Ombudsman's office can provide a better quality service to citizens.
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2025-06-26National Ombudsman - Annual report 2024 - Summary - EN
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2022-07-13
Hong Kong Ombudsman publishes Annual Report 2021-2022
The Ombudsman, Ms Winnie Chiu, presented to the public today (13 July) the 2021-22 Annual Report of her Office, emphasising its role as a bridge between the public and public organisations.
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2025-08-07
Successful completion of IOI project under Subsidy 2021-22
Kindly click here to read the progress report on the 4th phase of the Provincial Ombudsman, Khyber Pakhtunkhwa's awareness raising campaign subsidized by the IOI's Regional Subsidy Programme.
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2021-07-15
Ombudsman sees more data, police and whistleblower complaints
The Office of the Ombudsman’s annual report for 2020 was made public in Parliament on 14 July 2021. During 2020, the office fielded a total of 332 enquiries from members of the public, opened 231 cases for either investigation or informal resolution and resolved 210 cases. By way of comparison, the office opened 30 more cases overall during 2020 than in 2019, despite the pandemic and government lockdown during the second quarter.
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2022-10-04
Police failures in responding to complaints of abuse at Kincora Boys’ Home
The Police Ombudsman, Mrs Marie Anderson, has written to the former residents of Kincora Boys’ Home who had made complaints to her Office about failures by police to adequately respond to complaints of sexual abuse which occurred within the Home.
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2025-06-06
Provincial Ombudsman, Khyber Pakhtunkhwa Pakistan visited district Torghar, Battagram and Kolai Palas
After successfully conducting the awareness campaign under the regional subsidy 2021-22 in District Hangu and Thall, another campaign was organized in three far-flung districts i.e. Battagram,Torghar and Kolai Palas. All the three districts are located in hilly and backward areas of the province. As per instructions of Ombudsman Syed Jamalud Din Shah, the awareness sessions were organized in District Administration Halls for public elected representatives like Nazimeen, Naib Nazimeen and Village Councilors. The purpose of the awareness session was to communicate the message of the Ombudsman about this prestigious Institution regarding the role and responsibilities of the Provincial Ombudsman Institution and how they can benefit from this Institution free of cost.
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2022-07-28
CHRAJ Commissioner endoreses public education and awareness creation on punctuality
Mr. Joseph Whittal, Commissioner of CHRAJ has endorsed a public education and awareness campaign on punctuality in a ceremony held at the CHRAJ Head Office in Accra.
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2022-08-26
Ombudsman publishes NPM Report 2021
The Office of the Commissioner for Human Rights published the 14th Annual Report of the National Mechanism for the Prevention of Torture (NMPT) concerning its activity in the reporting period from 1 January to 31 December 2021.
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2022-07-15
The Ombudsman’s June 2022 News Summary
The Ombudsman's Office of Latvia has recently published its June 2022 News Summary containing news articles on the office's work on children's rights, education for students and non-discrimination in job advertisements.
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2025-05-29
Ombudsman in Cabinda to close Ombudsman Week 2025
The Ombudsman began a two-day visit to the province of Cabinda on 28 April 2025, where she held a courtesy meeting with the Provincial Governor, Suzana Fernanda Pemba Abreu. Florbela Rocha Araújo's trip comes on the closing day of Ombudsman's Week, celebrated annually throughout the country from 19 to 28 April.
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2022-10-19
Health care complaints to B.C. Ombudsperson highest in ten years
The BC Ombudsperson’s 2021/22 Annual Report, released 18 October, highlights that complaints about health care from British Columbians were the highest in a decade. The office received almost 1,300 complaints and enquiries focused on programs and services provided by the Ministry of Health and B.C.’s health authorities.