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2015-05-22IOI Open Letter - Mediterranean Refugee Crisis (May 2015)
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2015-05-22About the IOI
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2015-05-22
Policies, Principles & Declarations
As the only global organisation representing Ombudsman institutions, IOI considers policy areas that are of specific importance to its members and therefore contributes to improving public services around the world.
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2015-05-22
IOI World Conferences
Pursuant to Article 14.4 of the IOI By-laws “A regular meeting of the Voting members (the General Assembly) shall be held in conjunction with each International Ombudsman Conference, at least every four years.”
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2015-05-21
17° Anniversaire de l’Association des Ombudsmans et Médiateurs de la Francophonie
Le 20 mai marque l’anniversaire de la fondation de l’Association des Ombudsmans et Médiateurs de la Francophonie (AOMF) en Mauritanie en 1998, initiative novatrice et prometteuse de 18 membres fondateurs. Aujourd’hui, 17 ans plus tard, l’Association compte une cinquantaine de membres répartis dans différents pays d’Afrique, d’Amérique, d’Asie et d’Europe.
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2015-05-21
2nd WB-IOI Roundtable - Summary Note
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2015-05-20
El Valedor do Pobo Galicia publica en la web todas sus recomendaciones
El Valedor do Pobo Galicia refuerza su compromiso con la transparencia y publica en la web todas las recomendaciones dirigidas a las administraciones que supervisa.
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2015-05-20
Allocution du Protecteur du citoyen du Québec au Forum des ombudsmans canadiens – L’évaluation de la performance de l’ombudsman : comment répondre à sa nécessité, tout en évitant les écueils?
Lors d’une conférence donnée au Forum des ombudsmans canadiens, le 13 mai, la protectrice du citoyen du Québec, Mme Raymonde Saint-Germain, s’est exprimée sur la question de l’évaluation de la qualité du travail de l’ombudsman et de son impact. Un sujet d’actualité, puisque les ombudsmans, de plus en plus appelés à répondre de leur performance et de leur valeur ajoutée, sont à la recherche de critères et d’indicateurs sur lesquels appuyer objectivement leur évaluation, a-t-elle souligné.
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2015-05-20
Ombudsman hospital investigation finds people are afraid to complain
An investigation by Ombudsman Peter Tyndall has found that people are afraid to complain about the care and treatment they receive in hospitals because they are concerned about the repercussions for themselves or their loved ones.
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2015-05-20
Occasional Papers (1979-2008)
The International Ombudsman Institute's Occasional Paper Series were published frequently between 1979 and 2008. The papers are available online.
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2015-05-19
Danish Parliamentary Ombudsman visits General Inspection Organization
According to the Memorandum of Understanding (MoU) between the General Inspection Organization (GIO) of Iran and the Danish Parliamentary Ombudsman, and also the mission of the GIO to Denmark to enhance and develop bilateral cooperation, a distinguished delegation of the Danish Parliamentary Ombudsman came to Iran in May 2015.
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2015-05-18
Successful 2nd round-table with World Bank held in Washington
On 11 May 2015, the World Bank (WB) and the International Ombudsman Institute (IOI) held a very successful 2nd Annual WB/IOI round-table in Washington DC, which focused on “The role of Ombudsman institutions in promoting citizen-centric governance and inclusive institutions”.
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2015-05-18
Sindh Ombudsman orders health department for the posting of Polio vaccinator for children under the immunization programme
Eradication of Polio is the objective of Government and the strategy adopted is to involve the Civil Society, NGOs and the general public in the polio campaigns. Due to awareness now people are demanding polio vaccination for their children.
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2015-05-18
Distinguished consumer and health champions join the Parliamentary and Health Service Ombudsman’s board
Julia Tabreham, founder and chief executive of Carers Federation, and Ruth Sawtell, who has an extensive complaint handling, health regulation and audit background, have been appointed to the Parliamentary and Health Service Ombudsman’s board as non-executive directors.
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2015-05-13
Study of injury reports on people deprived of their liberty
The medical examination of persons deprived of their liberty who have injuries is a crucial preventive tool. In the course of its activity as the NPM, the Spanish Ombudsman decided that a study should be made to analyze the state of injury reports in the Spanish health and legal systems.
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2015-05-13
Regional subsidies
Using membership fees Executive Committee of the IOI is able to grant subsidies for regional projects based on a transparent tender procedure.
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2015-05-13
Ombudsman Spain : Study of injury reports on people deprived of their liberty - EN
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2015-05-13
Report by CoE Secretary General: State of Democracy, Human Rights and the Rule of Law in Europe (May 2015) - EN
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2015-05-13
Training
The huge success of the training sessions showed that there is a strong demand among member institutions for training activities. The IOI has become highly aware of the necessity of training programmes for its members and is planning to offer additional training courses focusing on areas that are of specific concern to ombudsman institutions and taking into account regional topics of specific interest.
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2015-05-13
Research
The IOI aims at implementing research projects that will become the basis for an intensified exchange of best practices among member institutions that will for the first time have comprehensive data available on other members of the ombudsman community. The upcoming research project will deal with Asian Ombuds institutions.