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  • 2015-05-29

    ACRC publishes Annual Report 2014

    The Anti-Corruption and Civil Rights Commission (ACRC) published the “ACRC Korea Annual Report 2014,” a collection of the ACRC’s performance and major policies of the year 2014. As the protector of civil rights, the ACRC actively performed its duties, dealing with 28,744 complaints among 30,038 complaints received last year.

  • 2015-05-29

    President Lauds Ombudsman`s role in disposing complaints within 60 days

    While addressing members of the Federal Advisory Committee on Reforms and Speedy Complaint Resolution and Federal and Provincial Ombudsmen of Pakistan, the President of Pakistan expressed his appreciation of the concept of speedy resolution of complaints at the doorsteps of the common man, free of cost, evolved by the Ombudsmen and the committee. The Federal Advisory Committee comprises of eminent and renowned personalities of Pakistan with a record of public service in the country.

  • 2015-05-28

    Primera Cumbre Iberoamericana sobre Derechos Humanos, Migrantes y Trata de Personas

    El Defensor del Pueblo Adjunto y Defensor de los Derechos del Turista y del Extranjero, José Palmiotti, y el subsecretario de Derechos del Turista, Mario Pironi, participaron de la Primera Cumbre Iberoamericana sobre Derechos Humanos, Migrantes y Trata de Personas, celebrada el 12 y 13 de mayo en la ciudad de Bogotá, Colombia. El encuentro, convocado por la Federación Iberoamericana del Ombudsman (FIO), fue organizado conjuntamente por la Red de Migrantes y Trata de esa Federación y la Defensoría del Pueblo de Colombia, y contó con el apoyo de la cooperación alemana GIZ.

  • 2015-05-22

    IOI World Conferences

    Pursuant to Article 14.4 of the IOI By-laws “A regular meeting of the Voting members (the General Assembly) shall be held in conjunction with each International Ombudsman Conference, at least every four years.”

  • 2015-05-22

    Structure

    The International Ombudsman Institute is organised in regional chapters in Africa, Asia, Australasia & Pacific, Europe, the Caribbean and Latin America, and North America.

  • 2015-05-22

    Policies, Principles & Declarations

    As the only global organisation representing Ombudsman institutions, IOI considers policy areas that are of specific importance to its members and therefore contributes to improving public services around the world.  

  • 2015-05-21

    17° Anniversaire de l’Association des Ombudsmans et Médiateurs de la Francophonie

    Le 20 mai marque l’anniversaire de la fondation de l’Association des Ombudsmans et Médiateurs de la Francophonie (AOMF) en Mauritanie en 1998, initiative novatrice et prometteuse de 18 membres fondateurs. Aujourd’hui, 17 ans plus tard, l’Association compte une cinquantaine de membres répartis dans différents pays d’Afrique, d’Amérique, d’Asie et d’Europe.

  • 2015-05-20

    Allocution du Protecteur du citoyen du Québec au Forum des ombudsmans canadiens – L’évaluation de la performance de l’ombudsman : comment répondre à sa nécessité, tout en évitant les écueils?

    Lors d’une conférence donnée au Forum des ombudsmans canadiens, le 13 mai, la protectrice du citoyen du Québec, Mme Raymonde Saint-Germain, s’est exprimée sur la question de l’évaluation de la qualité du travail de l’ombudsman et de son impact. Un sujet d’actualité, puisque les ombudsmans, de plus en plus appelés à répondre de leur performance et de leur valeur ajoutée, sont à la recherche de critères et d’indicateurs sur lesquels appuyer objectivement leur évaluation, a-t-elle souligné.

  • 2015-05-20

    Occasional Papers (1979-2008)

    The International Ombudsman Institute's Occasional Paper Series were published frequently between 1979 and 2008. The papers are available online.

  • 2015-05-18

    Distinguished consumer and health champions join the Parliamentary and Health Service Ombudsman’s board

    Julia Tabreham, founder and chief executive of Carers Federation, and Ruth Sawtell, who has an extensive complaint handling, health regulation and audit background, have been appointed to the Parliamentary and Health Service Ombudsman’s board as non-executive directors.

  • 2015-05-13

    Victorian Ombudsman welcomes government response on age care facility

    The Ombudsman welcomed the government's acceptance of her recommendation to make ex gratia payments to former residents of the Mentone Gardens aged care facility. Victorian Ombudsman Deborah Glass is pleased the government is taking steps to make redress.

  • 2015-05-13

    State of democracy, human rights and the rule of law in Europe

    It is widely accepted that democracy promotes peace among nations, reduces the abuse of power and encourages societies to live in harmony. Upholding human rights undeniably fosters democratic security. A report by the Secretary General of the Council of Europe (CoE) focuses on the state of democracy, human rights and the rule of law in Europe.

  • 2015-05-13

    Regional subsidies

    Using membership fees Executive Committee of the IOI is able to grant subsidies for regional projects based on a transparent tender procedure.

  • 2015-05-13

    Training

    The huge success of the training sessions showed that there is a strong demand among member institutions for training activities. The IOI has become highly aware of the necessity of training programmes for its members and is planning to offer additional training courses focusing on areas that are of specific concern to ombudsman institutions and taking into account regional topics of specific interest.

  • 2015-05-06

    Justice needs to be more child-friendly

    Each year hundreds of thousands of children across the EU are involved in legal proceedings. Justice systems need to do more to cater to the needs of these children, finds the latest report from the European Union Agency for Fundamental Rights (FRA). Making justice more child-friendly is in the best interests of the child, improves child protection and their meaningful participation in judicial proceedings.

  • 2015-05-05

    IOI Annual Reports

    The IOI publishes its Annual Report every year, to inform about membership matters as well as about IOI projects in the past and in the future. The Report is released in the three official languages of the IOI (English, French, Spanish).

  • 2015-05-04

    Welcome to the third edition of The Ombudsman's Casebook

    The Ombudsman, Peter Tyndall has decided to circulate summaries of recent cases his office has dealt with to public representatives and public service providers. The Ombudsman hopes that by sharing the outcomes of cases, we will all learn from the mistakes and good practice of others.

  • 2015-05-04

    Flyer: Roundtable on “The role of Ombudsman in promoting citizen-centric governance & inclusive institutions”

  • 2015-04-29

    Quebec Ombudsman advocates better supervision of children’s learning progress

    At a time when the number of homeschooled children is on the rise in Québec, the Québec Ombudsman notes that supervision and follow up of their learning by educational institutions is spotty and sometimes inadequate.

  • 2015-04-20

    Karachi Metropolitain Corporation pays G.P. Fund to retired government servant

    Karachi Metropolitain Corporation paid General Provident Fund to a retired government employee on the orders of Mr. Asad Ashraf Malik, Provincial Ombudsman Sindh (Pakistan). According to the details, the government servant had retired as Public Relation Officer. The department was delaying the legitimate dues of General Provident Fund, on flimsy pretexts.

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