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2012-03-12The Irish experience
In October 2011, Ireland was examined by the UN Human Rights Council for the first time as part of its universal periodic review (UPR) process. The Ombudsman for Children's Office now summarises its activities and experiences within this process.
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2019-09-10
Promoting and protecting the institution of the Ombusdman
The European Commission for Democracy through Law, better known as the Venice Commission, recently adopted a new set of 25 key principles to help protect and promote ombudsmen. The “Venice Principles” have been presented at the Council of Europe office in Brussels on 10 September 2019.
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2019-09-09Council of Europe Highlights 2018_english
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2019-09-09
Council of Europe Highlights 2018_french
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2012-03-06
Constultations on new Act on police investigations
The Québec Ombudsperson appeared before the National Assembly Committee on Institutions for consultations on a bill respecting independent police investigations. She gave nine recommendations to improve Bill 46 in the interest of the public and the police.
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2012-03-06
NOUVEAU PROJET DE LOI CONCERNANT LES ENQUÊTES POLICIÈRES
Le Protecteur du citoyen a pris part à la Commission des institutions de l’Assemblée nationale du Québec au sujet d’un projet de loi concernant les enquêtes policières indépendantes. Selon son analyse, les nouvelles dispositions n’apportent pas les garanties nécessaires en matière d’indépendance, d’impartialité et de crédibilité de ces enquêtes.
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2012-03-05
Ombudsman TV show now with subtitles
The Austrian public broadcasting company ORF expands its services for deaf and hearing impaired persons. This includes the popular weekly TV-Show “BürgerAnwalt” in which Ombudspersons Peter Kostelka, Gertrude Brinek and Terezija Stoisits present current cases.
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2012-03-05
EQUINET perspective on equality bodies and NHRIs
The European network of equality bodies (EQUINET) published a new perspective on Equality Bodies and National Human Rights Institutions. It aims to tighten the links developed between equality bodies and national human rights institutions.
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2012-03-05
FEDERAL TAX OMBUDSMAN PERFORMANCE REPORT 2011
The Federal Tax Ombudsman (FTO) published a performance report on the work of his office in 2011. The FTO could raise the amount which was refunded to Pakistan’s taxpayers and also enhanced the processing time of complaints.
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2019-09-05
“Unlawful and wrong” - solitary confinement and isolation of young people in Victorian prison
Children and young people in Victorian prisons and youth justice systems are being damaged rather than rehabilitated through excessive use of isolation and separation, Victorian Ombudsman Deborah Glass has found.
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2019-09-05
Dutch Ombudsman hosts Poldershop on “Ombudsman Tools”
Dutch National Ombudsman Reinier Van Zutphen will host another Poldershop in The Hague on Friday, 1 November 2019. This edition of the Poldershop is about how Ombudsman assess the actions of the government and on what basis they reach their decisions. Input and results from this Poldershop will inform an IOI Best Practice Paper to be published next year.
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2019-09-05
AOMA condemns xenophobic violence against migrant African-owned businesses in South Africa
The African Ombudsman and Mediators Association (AOMA) expresses its concern over the ongoing xenophobic attacks in South Africa, where widespread looting and torching of foreign-owned African shops have been reported in Johannesburg and in Pretoria a few days earlier. AOMA urges the use of diplomatic channels by African governments in finding a workable solution for all citizens of Africa affected by the violence.
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2019-09-05
AOMA condamne la violence xenophobe contre les entreprises des migrants africains en Afrique du Sud
L’Association des Ombudsman et Médiateurs Africains (AOMA) est préoccupée par les attaques xenophobes en course en Afrique du Sud où des pillages et des incendies de magasins appartenant à des étrangers africains ont été signalés à Johannesburg et Pretoria, quelques jours avant. L’AOMA exhorte toutes les parties concernées à utiliser les voies diplomatiques pour trouver une solution viable pour tous les citoyens d’Afrique touchés par la violence.
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2019-09-05
Poldershop "Ombudsman Tools" - Registration Form
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2019-09-04
Being Complaint About - Good Practice Principles and Guidelines by Dr. Chris Gill (University of Glasgow) & Carolyn Hirst (Hirstworks)
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2019-09-04
How do complaints affect those complained about? An empirical investigation into the effects of complaints on public service employees. Research Report
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2012-02-28
MID-TERM MEETING OF THE IOI BOARD OF DIRECTORS
The IOI Board of Directors agreed to hold a mid-term working meeting from 7 to 8 May 2012 in Hong Kong, which is generously hosted by IOI Treasurer and Hong Kong Ombudsman Alan N. Lai. The primary focus of this meeting will be on the results of the regional consultation on the by-laws reform and preparations for the upcoming IOI World Conference.
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2019-09-02
FRA urges member states to give migrant youth a chance
Many young migrants and refugees have come to the EU since 2015 when migration numbers peaked. Upon arrival, many had to sleep rough, and children and young people often received no education.
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2019-09-02
Ombudsman requests Constitutional Court to review constitutionality of statute establishing a general obligation to retain telecommunications data
The Ombudsman has asked the Constitutional Court to review the constitutionality of Articles 4, 6 and 9 of Law 32/2008 of 17 July, which transposes Directive 2006/24/EC of the European Parliament and of the Council of 15 March, concerning the conservation of data generated or processed in connection with the provision of publicly available electronic communications services or public communications networks.
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2019-09-02
Ombudsman meets delegation from Japan
The Azerbaijani Ombudsman received the delegation led by Mr. Hideo Ohnishi, the Parliamentary Vice-Minister for Internal Affairs and Communications of Japan. The delegation was accompanied by Mr.Akiro Sanno, an attaché of the Embassy of Japan in Azerbaijan.