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2013-10-04Training for investigation officers from African Ombudsman institutions
A three-day training for investigation officers from African Ombudsman organisations will take place in Dar-es-Salaam, Tanzania from 2 to 4 January, 2014. The event will be hosted by the Commission for Human Rights and Good Governance (CHRAGG), Tanzania in cooperation with the IOI and the African Ombudsman Association (AOMA).
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2025-08-14Austria - Report on NPM activities 2024 - EN
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2025-10-02
Ombudsman announces results of full investigation into Hospital Authority’s deposit refund arrangements for assistive device loan service
The Ombudsman, Mr Jack Chan, on 26 September 2025 announced the completion of a full investigation into the Hospital Authority (“HA”)’s deposit refund arrangements for the assistive device loan service, with 12 recommendations on improvement measures made.
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2023-05-12
Commonwealth and ACT Ombudsman published paper on multi-agency service delivery and hosts its annual Complaint Handling Forum
In April 2023, the Office of the Commonwealth Ombudsman published an Insights paper on multi-agency service delivery, to provide specifics on complaint handling, communication and responding when things go wrong. In June 2023, the Office will hold its annual Complaint Handling Forum.
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2023-12-14
Ombudsman marks International Anti-Corruption Day
December 9 marks the commemoration of International Anti-Corruption Day and as part of the observance, the Office of the Ombudsman held the SIKHAY LABAN SA KORAPSYON (SiLaK) Galvanizing the Anti-Corruption Sector Thru Strategic Innovations and Gender Mainstreaming, with the participation of various stakeholders and civil society organizations.
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2025-06-26
Ombudsman Ontario releases Annual report 2024
Ontario Ombudsman Paul Dubé’s tenth Annual Report, released on 25 June 2025, reflects record and near-record complaints in several areas of his jurisdiction, including those focused on the rights of vulnerable children, people with disabilities, inmates and Ontarians seeking services in French.
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2025-12-18
Commonwealth Ombudsman finds employment provider oversight ineffective and remediation unfair – lessons for all government agencies
The Commonwealth Ombudsman released a new report examining the fairness and decision-making relating to compensation paid to job seekers who had their income support payments cancelled unlawfully.
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2023-06-09
Ontario Ombudsman Paul Dubé welcomes colleagues from across Canada for Annual Fairness Talks
Ontario Ombudsman Paul Dubé welcomed colleagues from Canadian provinces and territories for the annual meeting of the Canadian Council of Parliamentary Ombudsman (CCPO), held at his office in downtown Toronto.
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2023-08-31
PCC launches proactive investigation into alleged sexual harassment of female students by the Dean Faculty of Law-University of Calabar
In response to the protest carried out by students of the faculty of law, University of Calabar, on Monday 14 August 2023, the Proactive Investigation Unit of the Cross River State office of the Public Complaints Commission led by the Honourable Commissioner of the State, Hon. Obi Steve Owan, paid a visit on Tuesday 15 August 2023, to the Vice Chancellor University of Calabar, Prof.(Mrs) Florence Obi in her office.
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2024-05-03
Public Complaints Commission and Nigeria Social Insurance Trust Fund collaborate on public awareness campaign
On 23 April 2024, the Federal Capital Territory’s Commissioner of the Public Complaints Commission, Comrade Dalhatu Ezekiel Musa, met with the Managing Director of the Nigeria Social Insurance Trust Fund, Mrs. Maureen Allagoa, in her office in Abuja. They both agreed on the importance of a joint public awareness campaign to ensure that employees and employers alike are informed about the protections and obligations defined under current social insurance laws. They also discussed implementing joint initiatives to enhance accessibility of their services to the public.
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2025-10-27
Ombudsman Moldova - Annual report 2024 - Summary - EN
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2025-12-19
William Angrick Obituary
The IOI mourns the loss of former IOI President William P. "Bill" Angrick II who passed away on 11 December 2025 at the age of 80.
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2023-10-05
PCC facilitates the restoration of electricity to Ago-Ayo Community after two years of total darkness
The Osun State Office of the Public Complaints Commission (PCC) has recovered the Ago-Ayo Community Transformer after it was taken away by the Ibadan Electricity Distribution Company (IBEDC) for Repair. Mr Raphael Adeniyi Adeniran, the Chairman of the Community on behalf of the Community had earlier written to complain to the Commission on the attitude of IBEDC HQ.
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2025-10-31
Secretary General Achitz welcomes Panama Ombudsman Eduardo Leblanc Gonzalez to Vienna
On 29 October 2025, IOI Secretary General Bernhard Achitz welcomed the recently elected Regional Director for the IOI’s Caribbean and Latin American Region and Ombudsman of Panama, Mr Eduardo Leblanc Gonzalez, to Vienna. Goal of this meeting was to exchange experiences and find best practices with colleagues from all around the world.
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2025-10-16
Pakistan Hosts IOI Asian Regional Meeting and International Conference 2025 in Lahore
The International Ombudsman Institute (IOI) Asian Regional Meeting and International Conference 2025 were successfully held in Lahore, marking a historic milestone as Pakistan hosted this prestigious global gathering for the first time.
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2023-04-13
Victorian Ombudsman presents second Innovate Reconciliation Action Plan
In its second Innovate Reconciliation Action Plan (December 2022 – December 2024), the Victorian Ombudsman Office reflects on its ongoing commitment to reconciliation with the First Peoples of Australia.
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2023-09-28
The Chief Ombudsman’s Accessibility Strategy: Towards a clear vision
The Accessibility Strategy and its action plan is a part of Chief Ombudsman Peter Boshier’s clear vision in making sure the Ombudsman’s office is inclusive to all, in all facets of his work.
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2023-05-12
Regional Workshop for Pacific Ombudsman and Integrity Institutions
The New Zealand Office of the Ombudsman (OOTO) held a two day in person workshop for Ombudsman and integrity institutions in the Pacific region, supported by a subsidy from the International Ombudsman Institute (IOI).
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2025-12-11
Public Protector South Africa elected Second Vice-President of the IOI
The Public Protector of South Africa, Adv. Kholeka Gcaleka, is the new Second Vice-President of the International Ombudsman Institute (IOI). In an electronic ballot, carried out by the IOI General Secretariat recently, the candidacy of Adv. Gcaleka received the clear and solid support from IOI members.
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2013-09-05
Ombudsman Sindh orders restoration of service of prison officers
Taking cognizance of an illegal and arbitrary administrative order the Ombudsman Sindh, Asad Ashraf Malik directed the Inspector General of Prisons Sindh, to withdraw cancellation orders of appointment of eight candidates for the post of warders and restore their services with retrospective effect. The Ombudsman issued these orders on complaint filed by one of the aggrieved candidates.