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2019-11-26Ombudsman for Wales publishes human rights focused casebook
This is the first time the office has published a collection of cases the Ombudsman has dealt with where human rights matters have either been raised as part of the original complaint or have been pivotal to the findings.
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2012-08-08
Symposium report on EU data protection reform
The 2012 Symposium of the European Union Agency for Fundamental Rights (FRA) focused on the fundamental rights dimension of the Data Protection Reform package, which the European Commission proposed on 25 January 2012.
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2019-11-19
La 14ª Promoción del Curso Internacional 2019 de Militares de Alto Rango de la Universidad de Defensa Nacional visita el Yuan de Control
El pasado 8 de octubre un grupo de 34 oficiales militares de alto rango procedentes de Centro y Sudamérica visitaron el Yuan de Control. Allí mantuvieron un encuentro con la presidenta Po-ya Chang, el secretario general Meng-rong Fu y el subsecretario general Wen-shih Liu y conocieron más acerca de los cinco poderes del Gobierno de acuerdo con la Constitución, así como las funciones y poderes del YC.
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2019-11-12
Ombudsman Hong Kong introduces new incentive for promoting good public administration
At the Presentation Ceremony of The Ombudsman’s Awards on 8 November 2019, the Ombudsman of Hong Kong, China, Ms Winnie Chiu, emphasised that the promotion of good public administration is the primary focus of the Office of The Ombudsman’s work. Following its complaint handling and direct investigations, the Office makes recommendations for improvement and proactively monitors the progress of implementation. In addition to holding the annual Awards, the Office has introduced a new incentive of issuing appreciation letters to public officers in recognition of their efforts to resolve complaints.
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2019-11-07
El Síndic celebra la aprobación de la resolución sobre los ombudsman de la Asamblea Parlamentaria del Consejo de Europa
Con motivo del Día Mundial del Ombudsman, el Síndic ha compartido el contenido de la resolución del CoE con defensorías europeas, locales y universitarias. La resolución aprobada recomienda a los estados miembros que adopten las medidas oportunas para preservar las instituciones de ombudsman
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2019-11-04
SPSO presents Annual Report 2018-2019
The Scottish Public Services Ombudsman (SPSO) has just published its Annual Report for the period 2018-2019. The report highlights the office’s achievements in what according to Ombudsman Rosemary Agnew was “both a challenging and an exciting year.” She said that despite increasing caseloads (both complaints and Scottish Welfare Fund review applications) the SPSO continues to perform to an excellent standard, maintaining a consistently high level and quality of output.
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2019-11-04
Update from the Inspector-General of Taxation
It has been six months since Mrs. Karen Payne assumed the position as Inspector-General and Taxation Ombudsman of Australia (IGTO). She now used the opportunity to give an update and show what has happened in those last months.
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2012-06-29
Convenio marco de cooperación científica y académica
La Defensoría del Pueblo de la Nación firmará con el Colegio de Abogados de Rosario un convenio marco de cooperación científica y académica en un acto que se realizará el lunes 2 de julio próximo, a las 11.30, en el auditorio de bulevar Oroño 1542.
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2012-06-25
Public Services Ombudsman for Wales publishes Annual Report
In his Annual Report, laid before the National Assembly for Wales on 20 June 2012, the Public Services Ombudsman for Wales, Peter Tyndall, reveals that once again there has been an increase in the volume of casework at his office. Enquiries rose by 66% compared to 2010/11. Complaints about public bodies were up by 13% overall with complaints about health bodies up 55% on the previous year.
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2012-06-22
2011-2012 Rapport Annuel
L’Ombudsman de l’Ontario, André Marin, appelle le gouvernement de l’Ontario à protéger l’intérêt du public, en ces temps économiques difficiles, en garantissant aux citoyens la possibilité de porter plainte auprès du Bureau de l’Ombudsman – comme plus de 18 500 l’ont fait en 2011-2012 (soit une hausse de 27 % par rapport à l’année précédente).
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2019-10-31
The Inspector-General of Taxation and Taxation Ombudsman announces two new reviews
The Inspector-General of Taxation and Taxation Ombudsman of Australia (IGTO), Ms Karen Payne, today announced the launch of two new investigations into aspects of the Australian Taxation Office’s (ATO) systems and procedures.
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2012-06-20
Ontario Ombudsman released 2011-2012 Annual Report
In his report, Ontario Ombudsman André Marin called on the government of Ontario to protect the public interest in tough economic times by ensuring citizens have the opportunity to complain to his office – as more than 18,500 of them did in 2011-2012.
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2012-06-15
Report on the Hong Kong training for the Asian and APOR regions
The Office of The Ombudsman, Hong Kong and the Commission against Corruption, Macao joined hands to organise a regional training programme on complaint management with subsidy from the I.O.I. between 21 and 25 May 2012 in Hong Kong and Macao.
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2019-10-24
Annual Report highlights a pleasing year
Public sector agencies are increasingly making use of advice and resources from the Ombudsman. In the Chief Ombudsman’s latest Annual Report, contacts for advice increased by 29%, while more use was being made of guidance material, including the 23 new or updated guides that were published in the 2018/19 year.
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2019-10-24
Ombudsman presents Outreach Report on Progress of Home Repair
In 2019 the Ombudsman Gwendolien Mossel and her team embarked on an initiative with the objective of reaching out to the general public, in particular the most vulnerable in the society.
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2019-10-24New Zealand Annual Report highlights 2018-2019
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2019-10-22
Ombudsman complaints about special educational needs at alarming level
Children with special educational needs and disabilities are increasingly being failed by the system designed to support them, the Local Government and Social Care Ombudsman has found.
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2019-10-22
Dépliant IPCAN
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2019-10-17
XXXIV Jornadas de coordinación de Defensores del Pueblo
El ararteko Manuel Lezertua y la adjunta Julia Hernández participan estos días en Sevilla, España, en las XXXIV Jornadas de Coordinación de los Defensores del Pueblo, donde debaten sobre la "La atención a menores extranjeros no acompañados".
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2019-10-17
Special report on the energy transition in the Basque Country translated into English
In 2018, the Office of the Ombudsman for the Basque Country has published a Special Report on “The Energy Transition in the Basque Country: Towards a Sustainable Model”. The Executive Summary of this Report has now been translated into English. The report shows that Ombudsman institutions can become involved and take the initiative in a highly complex and technical issue such as climate change which is becoming acuter every day and one of the top concerns of the citizens Ombudsman institutions serve. It can also be a tool to enhance the public’s participation in holding environmental authorities accountable.