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2024-07-18Complaints to the Ombudsman reveal systemic issues
In Kevin Brezinski’s latest public report, systemic issues were uncovered within the Alberta Adult Health Benefit program and Alberta Child Health Benefit program, operated jointly by Alberta Health and Seniors, Community and Social Services (SCSS).
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2024-07-18
SPSO publishes new complaints handling guidance to empower children and young people in Scotland
The Scottish Public Services Ombudsman (SPSO) has launched new guidance to support Scottish public services in taking a Child Friendly approach to complaints, following the introduction of a new legal Act in Scotland.
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2024-07-19
Public Complaints Commission goes to church: Spreading awareness and empowering the community
A sensitization program was held on 7 July 2024 at Jubilee Baptist Church, Osogbo, Osun State Nigeria, to raise awareness about the Public Complaints Commission (PCC) and its services.
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2024-07-18
En el caso de la muerte de una cocinera de un centro penitenciario, la síndica alerta de una actitud laxa por parte del Departamento de Justicia
El pasado mes de marzo un interno del Centro Penitenciario Mas d'Enric, que realizaba funciones de auxiliar de cocina, mató con un cuchillo a Núria, una cocinera del centro, y a continuación se suicidó. En señal de protesta e indignación, numerosos trabajadores penitenciarios protagonizaron bloqueos en los accesos a los centros penitenciarios de Cataluña que provocaron afectaciones al funcionamiento habitual de los centros. Ante estos hechos, organizaciones sociales de protección de derechos humanos, abogados y familiares de personas privadas de libertad se dirigieron a la institución del Síndic de Greuges para denunciar las afectaciones que sufrían los internos como consecuencia de este bloqueo.
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2024-07-04
Mediator of the Kingdom of Morocco holds keynote speech at High-Level Panel at the UN
Kindly click here to read the main output of the keynote of the Mediator of the Kingdom of Morocco, Mr. Mohamed Benalilou, during the High Level Panel on "Public access and inclusivity: developing strategic initiative to raise awareness on the role of Ombudsman and mediator institutions in the promotion and protection of Human Rights, good governance and the rule of law", held at the UN General Assembly Headquarters in New York on May 22nd, 2024 in implementation of the Article 11 of the UN GA Resolution 77/224 on "the Role of Ombudsman and mediatior institutions in the promotion and protection of Human Rights, good governance and the rule of law", issued on December 15th 2022.
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2024-07-22Federal Ombudsman - Annual Report - 2023 - Highlights.pdf
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2024-07-25
Eight years after committing to implement minimum international standards for prison inspections, British Columbia still has not done so
British Columbia’s Ombudsperson Jay Chalke released an investigative update on 22 July 2024 assessing government’s progress implementing the sole remaining recommendation from his office’s 2016 report aimed at improving how BC’s ten correctional centres are inspected.
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2024-07-25
Toronto’s Ombudsman reports on first year of office’s new Housing Unit, underscores human right to housing
On 19 July 2024, Toronto’s Ombudsman Kwame Addo released an update on the work his office’s new Housing Unit has done during its first year of operation. Established in July of 2023, the Housing Unit at Ombudsman Toronto investigates and reviews the planning and delivery of the City of Toronto’s housing services, policies, and programs to make sure they are fair and uphold Torontonians’ human right to adequate housing.
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2024-07-25
Ombudsman-Toronto-Report-Housing-Unit-Status-Update.pdf
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2024-07-26
Commissioner for Fundamental Rights of Hungary Hosts European Commission Experts
The Commissioner for Fundamental Rights of Hungary hosted the experts of the European Commission monitoring the management of the external Schengen borders of the EU in his Office on 4 June 2024.
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2024-07-26
Interior modifica el protocolo de las ruedas de reconocimiento a instancia del Síndic
Dos jóvenes fueron abordados por la calle por su perfil racial para hacer de figurantes en una rueda de reconocimiento. El Síndic de Greuges de Catalunya concluyó que la actuación policial no tenía suficientes garantías jurídicas y pidió una revisión.
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2024-07-26
Review of housing register applications following Ombudsman investigation
London Borough of Tower Hamlets has agreed to review the way it allocates properties after the Local Government and Social Care Ombudsman uncovered it had a long backlog in processing applications to join its housing register. The discovery came when the Ombudsman investigated how the council handled an application from a woman who was resident in its area.
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2024-07-26
Ombudsman regrets Commission approach to access to documents request concerning EU legislation on combatting child sexual abuse
The European Ombudsman strongly regrets the European Commission’s refusal to follow her recommendation to give greater public access to four documents related to the drawing up of proposed legislation to combat child sexual abuse.
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2024-07-26
Ombudsman publishes 2023 Year Report
The Ombudsman of Sint Maarten recently published the 2023-year report. In 2023 there were a total of 367 complaints handled of which 43 resulted in a report by the Ombudsman.
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2024-07-26
Necesarias políticas específicas para garantizar el ejercicio de los derechos de las Mujeres Afrodescendientes
La Comisión de Derechos Humanos de la Ciudad de México (CDHCM) hace eco de las líneas estratégicas signadas en el Decenio Internacional de los Afrodescendientes (Reconocimiento, Justicia y Desarrollo); y el énfasis que se pone en que estas deben contemplar específicamente líneas para las mujeres.
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2024-07-25
Office of the Ombudsman embarks on mobile accountability clinics
The Office of the Ombudsman in Malawi has taken to Kasungu for two-week Mobile Accountability Clinics. The clinics are a proactive mechanism that the Office of the Ombudsman uses to take the Office to the people reaching the heart of communities in the rural areas or areas that are far from the main office.
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2024-07-26
Belgrade Platform for Promotion and Protection of the Environment
The Belgrade Platform for Promotion and Protection of the Environment was established following the International Conference on the Role of Ombudspersons in Environmental Protection held on 13 and 14 June 2024 in Belgrade, organized by the Protector of Citizens of the Republic of Serbia, supported by the OSCE Mission to Serbia.
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2024-06-05
Extension of deadline: Tender for IOI regional subsidies 2024/2025
The IOI Board of Directors decided at their Board meeting held in The Hague in May 2024 to continue the regional subsidy programme for the membership year 2024/2025. Members wishing to apply for regional subsidies can submit project proposals until 19 August 2024.
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2024-07-31
Extension of deadline: Tender for IOI regional subsidies 2024/2025
The IOI Board of Directors decided at their Board meeting held in The Hague in May 2024 to continue the regional subsidy programme for the membership year 2024/2025. Members wishing to apply for regional subsidies can submit project proposals until 19 August 2024.
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2024-07-31
Casebook-July-2024-Investigations-and-complaint-handling-case-studies.pdf
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