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2024-03-21Victorian Ombudsman says it's time to fix social housing complaint system
Nearly two years ago, the Victorian Ombudsman Deborah Glass tabled an extensive report into Victoria’s social housing complaint system. On 15 March 2024, the Social housing complaint handling – progress report was tabled, a follow-up on the 17 recommendations in the 2022 report. It notes advances in some areas, but also identifies a lack of clear action from the Victorian Government on much-needed major reforms.
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2024-03-21
Office of The Ombudsman announces results of direct investigation into effectiveness of 1823 in handling complaints and enquiries
On 7 March 2024, the Ombudsman, Ms Winnie Chiu, announced the completion of a direct investigation into the effectiveness of the 1823 service in handling complaints and enquiries, and made 13 recommendations for improvement to the Efficiency Office (“EO”).
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2024-03-27
Mr. Muhammad Sohail Rajput takes oath as 7th Provincial Ombudsman Sindh
In a solemn ceremony held at Governor House in Karachi, Governor Sindh Mr. Muhammad Kamran Khan Tessori administered the oath of Provincial Ombudsman Sindh by Mr. Muhammad Sohail Rajput.
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2024-03-27
Annual report highlights the Office of the Yukon Ombudsman is busier than ever
The Yukon Ombudsman, Information and Privacy Commissioner (IPC), and the Public Interest Disclosure Commissioner (PIDC), Jason Pedlar, has released his first annual report that highlights an increase in cases, quick and effective resolution of files, and opportunities for change to better serve Yukoners.
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2024-03-28
El Defensor del Pueblo entrega a la presidenta del congreso de los diputados el informe anual 2023
El 22 de marzo 2024, el Defensor del Pueblo, Ángel Gabilondo, ha registrado en las Cortes Generales el Informe anual de la actividad de la institución en 2023, y ha hecho entrega del mismo a la presidenta del Congreso de los Diputados, Francina Armengol. El Informe será entregado al presidente del Senado, Pedro Rollán, el 25 de marzo.
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2024-03-27
How to tell people they owe the government money – Best practice principles for notifying people about debts
Prompted by the Australian Taxation Office (ATO) re-activating or off-setting very old debts, on 26 March 2024, the Commonwealth Ombudsman, ACT Ombudsman and Inspector-General of Taxation and Taxation Ombudsman published: How to tell people they owe the government money – Best practice principles for notifying people about debts.
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2024-03-28
Victorian Ombudsman Deborah Glass reflects on her 10-year term
Victorian Ombudsman Deborah Glass reflects on her 10-year term as Victoria’s Ombudsman in a report which is now available. She will shortly come to the end of her 10-year term as Victoria’s Ombudsman.
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2024-03-28
Italy-Argentina: Bilateral Meeting in the Name of Civil Defense
At the Regional Council of Lazio, a meeting took place between Marino Fardelli, Civil Ombudsman of Lazio and President of the Coordination of Italian Civil Ombudsmen, and Walter Domingo Martello, Vice General Civil Ombudsman of the Province of Buenos Aires. The purpose of the meeting was to exchange experiences between the two institutions, and this goal was fully achieved with a commitment to continue in the future.
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2024-03-28
A Patient Safety Strategy for Northern Ireland
Ombudsman Margaret Kelly has called for patients to be given a central role in shaping safety protocols within Northern Ireland's health service. Speaking at a conference on patient safety on 20 March 2024, Ms Kelly asked the Department of Health to take the lead in creating a comprehensive framework that empowers patients and fosters a culture of safety and accountability.
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2024-03-27
La PPN se presentó como Amicus Curiae para solicitar la prisión domiciliaria de una mujer lactante
A partir de un monitoreo de rutina, integrantes de la PPN tomaron conocimiento de la situación de vulnerabilidad de una joven lactante que permanecía alojada en el Centro de Contraventores de la CABA. Ante esta situación, el organismo se presentó como amicus curiae acompañando la solicitud de prisión domiciliaria realizada por la defensa.
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2024-03-28
La síndica de greuges de Cataluña entrega al Parlamento el informe anual 2023
La síndica de greuges de Cataluña, Esther Giménez-Salinas, acompañada por el adjunto general, Jaume Saura, ha entregado a la presidenta del Parlamento, Anna Erra, el Informe anual al Parlamento de la institución correspondiente al año 2023.
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2024-03-27
CNDH dirige Recomendación al IMSS por deficiente atención otorgada a adulto mayor con Enfermedad Pulmonar Obstructiva Crónica en la CDMX
La Comisión Nacional de los Derechos Humanos (CNDH) advirtió, en este caso, violaciones a los derechos humanos a la protección a la salud y vida, al trato digno y al acceso a la información en materia de salud. La comision acreditó que personal de salud de la Unidad de Medicina Familiar número 19 y del Hospital General de Zona número 1 “Venados”, de la Ciudad de México, otorgaron atención inadecuada a un paciente, persona adulta mayor, quien cursaba con exacerbación de EPOC, y al no ser tratado de manera adecuada y oportuna, lamentablemente falleció.
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2024-03-27
Veterans Ombud Releases Report: Full and Fair Payment of Pain and Suffering Compensation
On 22 March 2024, the Veterans Ombud Colonel (Ret’d) Nishika Jardine released a report on the unfairness inherent in Veterans Affairs Canada’s (VAC) Pain and Suffering Compensation (PSC) benefit. The PSC benefit compensates Veterans for disabilities related to their service. How VAC pays the PSC benefit directly affects what happens to Veterans’ compensation when they die.
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2024-04-04
The new Ombudsman assumes office on 1 April 2024
The new Ombudsman, Mr Jack Chan, has started his term on 1 April 2024. The appointment for a term of five years was made by the Chief Executive of the Government of the Hong Kong Special Administrative Region under The Ombudsman Ordinance (Cap 397).
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2024-04-04
CCAC detects alleged false asset declarations made by public servants
The CCAC received a report claiming that two public servants of the Social Welfare Bureau violated the provision of exclusivity by engaging in part-time work and provided false information in the declarations of assets and interests, thus allegedly violating the Legal Regime of Declaration of Assets and Interests.
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2024-04-04
La Defensoría Del Pueblo de la Ciudad Autónoma de Buenos Aires cuestionó el aumento de la tarifa del agua
El organismo de control participó en la audiencia pública virtual que organizó la Secretaría de Obras Públicas para debatir la adecuación tarifaria de AySA.
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2024-04-04
Taxpayers’ Ombudsperson launches systemic examination into delays in Canada child benefit payments for temporary residents
The Taxpayers’ Ombudsperson, Mr. François Boileau, has opened a systemic examination into issues that could prevent some temporary residents from receiving the Canada child benefit (CCB) in a timely manner.
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2024-04-04
Intégrité des ministères et organismes publics : qu’est-ce qu’un acte répréhensible?
Au Québec, c’est le Protecteur du citoyen qui veille à l’intégrité des ministères et des organismes publics. Il traite les divulgations d’actes répréhensibles et mène des enquêtes rigoureuses pour vérifier si des actes répréhensibles ont été commis ou sont sur le point de l’être. Voici quelques pistes pour reconnaître et divulguer un acte répréhensible.
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2024-04-05
Commissioner for Older People launches new report ‘Are you ageist?’
The Commissioner for Older People says more needs to be done to tackle age-based discrimination in Northern Ireland, as his latest report finds almost half of older people have experienced ageism.
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2024-04-05
Racisme, antisémitisme et xénophobie : contribution du Défenseur des droits au rapport 2023 de la CNCDH
À l’occasion de la Journée internationale pour l'élimination de la discrimination raciale du 21 mars, la Défenseure des droits rend publique sa contribution au rapport annuel de la Commission nationale consultative des droits de l’homme (CNCDH) sur la lutte contre le racisme, l’antisémitisme et la xénophobie.
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