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2015-12-10Devastated families left without answers as avoidable death and harm incidents aren’t being investigated properly by hospitals across England
Nearly three-quarters of hospital investigations into complaints about avoidable harm and death claimed there were no failings in the care given, despite the Parliamentary and Health Service Ombudsman’s investigations of the same incidents uncovering serious failings.
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2015-11-04
Managing parties to a complaint
The independence of the Ombudsman’s role is not just about independence from the executive government, it is also about being independent from all parties to a dispute.
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2020-11-18Principes sur la protection et la promotion de l’institution du médiateur adoptés par la Commission de Venise (“Principes de Venise”)
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2015-11-04
Governance and office management
This section of the Starter Kit provides information and resources relating to the good governance of the office and how to support the office’s core functions. Strategic and business planning – establishing and implementing the strategic direction for the office Measuring and monitoring performance – Monitor the efficiency and effectiveness of the office, for internal and external reporting New functions and a growing office – considerations for proposed new functions and handling an expanding office Risk management – risk considerations for Ombudsman offices Records management – considerations for proper records management Challenges to jurisdiction – difficulties the office can face when its legislated jurisdiction is changed by government or challenged in court.
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2023-10-30
Informe Anual 2017
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2016-09-01
Victorian Ombudsman tables good practice guide for public sector agencies
“Victorian public sector agencies should welcome complaints from members of the public as free feedback that can help them improve their service”, Victorian Ombudsman Deborah Glass said.
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2015-11-03
Ombudsman Hong Kong commends positive attitudes towards complaint management
On 29 October 2015, Hong Kong Ombudsman Connie Lau, announced at the 19th Ombudsman’s Awards Presentation Ceremony that the Immigration Department (ImmD) has won this year’s Grand Award, while the Correctional Services Department (CSD) and the Legal Aid Department (LAD) are the runners-up. Individual awards were given to 50 public officers for their outstanding performance in providing quality customer service. More than 200 guests from various government departments and public organisations attended the annual presentation ceremony.
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2016-04-05
IACA Regional Summer Academy - Eastern Africa
The International Anti-Corruption Academy (IACA) offers its next Regional Summer Academy for Eastern Africa. It will be in Kampala (Uganda) in September 2016 and is funded by the Austrian Development Cooperation, in cooperation with IACA.
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2015-08-18
Ombudsman presents Annual Report 2014 to Honourable Governor Sindh
Provincial Ombudsman Mr. Asad Ashraf Malik presented Annual Report 2014 to the Honourable Governor Sindh. The report highlights the performance, achievements & future programme of the institution.
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2015-11-04
APOR Starter Kit
Starter Kit for New Ombudsman and Developing or Expanding Offices Welcome to a collection of Ombudsman resources, guidance and useful advice, prepared for the members of the Australasian and Pacific Ombudsman Region (APOR) with the financial support of the International Ombudsman Institute (IOI). This ‘starter kit’ is designed to provide assistance to newly established Ombudsman offices, as well as to those undergoing expansion or looking for assistance to develop existing services or new functions. The resources in this Sarter Kit are set out under a number of broad topics: Core principles Guiding principles How to build and maintain independence Governance and office management Strategic and business planning Measuring and monitoring performance New functions and a growing office Risk management Records management Challenges to jurisdiction Complaints and investigations Receiving and assessing complaints Conducting investigations Managing parties to a complaint Stakeholder engagement Members of Parliament Journalists Government agencies Outreach and awareness Contacts These pages provide information about the topic and include a range of resources relevant to the topic from other APOR members. This starter kit is a dynamic resource, meaning that the resources may be updated and new resources added over time. New or amended resources If your office has any resources you think may be useful to others, or previously provided resources that have been updated, please contact the Western Australian Ombudsman’s office by email at communications@ombudsman.wa.gov.au. Use of terms Throughout this Starter Kit, some common terms have been used: ‘Agencies’ refers to the Departments, authorities, organisations and other service provides within the Ombudsman’s jurisdiction. ‘Office’ means the office of the Ombudsman. ‘Ombudsman’ refers to the chief executive of the office, and if there are more than one Ombudsman, any or all of them, as relevant. ‘Public officers’ means the people employed in agencies. ‘Staff’ means the people employed in the office under the direction and control of the Ombudsman.
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2020-12-10
DIGNITY Webinar on Health Monitoring - Invitation
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2020-11-20
Conference on Femicide Prevention and Monitoring - Agenda & Concept Note
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2020-11-23
NIPSO Quarterly Bulletin - Winter 2020
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2015-10-07
OHCHR Investigation contributes to reconciliation and justice development in Sri Lanka
The Investigation Report issued by the Office of the United Nation’s High Commissioner for Human Rights (OHCHR) dated 16th September 2015, is the most comprehensive report on human rights issued by any international or national agency to date. It is comprehensive and balanced. If implemented it could lead to considerable positive developments in Sri Lanka. This 261 page report sums up some of the most serious problems relating to the rule of law and the administration of justice that have arisen over a considerable period of time.
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2016-06-13
Council of Europe Commissioner for Human Rights issue paper on migrant integration
Nils Muižnieks, Council of Europe Commissioner for Human Rights released a report on migrant integration with the view to provide guidance to governments and parliaments to design and implement successful integration policies. It highlights the European standards which govern this field and sets forth a number of concrete recommendations to ease migrants’ integration.
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2015-10-23
Summit 2015 - Building robust accountability systems through Open Government Partnership
The Open Government Partnership Summit 2015 “Building robust accountability systems through OGP - Learning from autonomous accountability institutions” is taking place at the Palacio de Minería, Salón Maestros, on Thursday, October 29 from 11:00am - 12:00pm. The event will also include a Panel on Accountability Institutions organised by the IOI and the World Bank.
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2021-11-03
Guide pour les institutions nationales des droits de l'homme (Oct 2021)
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2015-08-10
Prof. Lipowicz leaves office as Human Rights Defender
On 7 August 2015 the Senate approved the appointment of Dr. Adam Bodnar as seventh Polish Human Rights Defender. Mr Bodnar, who will take office after having taken the oath before the Sejm (Parliament), will succeed Prof. Irena Lipowicz. On behalf of the international Ombudsman community, the IOI would like to thank Prof. Lipowicz for the valuable and significant contributions she made as a member of the IOI Board of Directors.
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2015-07-07
Ombudsman Hong Kong publishes annual report 2014/2015
The Office of the Ombudsman has recently published its Annual Report for the year 2014/15. This year, the Ombudsman received 5,339 complaints, and 12,940 enquiries which is the highest in the past five years.
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2015-12-22
14th Asian Ombudsman Association (AOA) Conference and 17th AOA Board of Directors’ Meeting
The 14th Asian Ombudsman Association (AOA) Conference and General Assembly Meeting together with the 17th AOA Board of Directors Meeting were hosted by the Honourable Federal Ombudsman of Pakistan, H.E. Mr. M. Salman Faruqui on 24 & 25 November 2015 in Islamabad.