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2025-07-11AORC - Final Invit Webinar - Strengthening Implementation 15 July 2025 - EN
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2025-06-26Parliamentary Ombudsman holds Thematic Lecture on Transparency, Fairness and Accountability as cornerstones of good administration
On 12 June 2025, the Office of the Ombudsman in Malta officially launched its 30th Anniversary commemorations with a Thematic Lecture held at the Plenary Hall of the House of Representatives. Entitled “Transparency, Fairness, Accountability: Cornerstones of Good Administration – The Mandate of the Ombudsman,” the lecture brought together Members of Parliament, senior public officials, civil servants, academics, civil society representatives, and other stakeholders for a timely reflection on the essential values that underpin good governance and public administration.
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2025-07-11
Ararteko (Ombudsman Basque Country) - Rapport annuel 2024 - Résumé FR
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2025-06-26
AORC's High-level Webinar on Strengthening Ombudsman Impact
Join the African Ombudsman Research Centre, the research and training arm of the African Ombudsman and Mediators' Association, for their High-level webinar on Strengthening Ombudsman Impact. This event, organised in partnership with the International Ombudsman Institute (IOI), will take place on Tuesday, 15 July 2025 at 10 am (GMT+2). Kindly click here to see the Save-the-Date note.
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2025-06-26
Ombudsman Ontario releases Annual report 2024
Ontario Ombudsman Paul Dubé’s tenth Annual Report, released on 25 June 2025, reflects record and near-record complaints in several areas of his jurisdiction, including those focused on the rights of vulnerable children, people with disabilities, inmates and Ontarians seeking services in French.
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2025-07-04
National Ombudsman New Zealand - Ombudsman Quarterly Review - Issue 48 - EN
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2025-06-18
Office of the Veterans Ombud 2024-2025 Annual Report tabled
On 17 June 2025, the Minister of Veterans Affairs and Associate Minister of National Defence, the Honourable Jill McKnight, tabled the 2024-2025 Annual Report of the Office of the Veterans Ombud in the House of Commons.
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2025-06-20
Canadian Council of Parliamentary Ombudsman Endorses Key Principles to Strengthen Oversight and Public Trust
The Canadian Council of Parliamentary Ombudsman has formally endorsed a set of key principles designed to ensure the independence, effectiveness, and accountability of Ombudsman institutions across Canada. These principles reaffirm the essential role of Ombudsman offices in upholding good governance, protecting individual rights, and reinforcing public trust in democratic institutions.
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2025-06-26
Ombudsman Ontario - Annual Report 2024/2025 - EN
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2025-06-26
Ontario Ombudsman - 2024-25 Annual Report - EN
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2025-06-26
National Ombudsman - Annual report 2024 - Summary - EN
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2025-06-13
Re-watch the webinar on "Enhancing Citizen Engagement: Encouraging Greater Utilization of Ombudsman Services by Citizens"
On 3 June 2025, the African Ombudsman Research Centre (AORC) held a webinar under the theme "Enhancing Citizen Engagement: Encouraging Greater Utilization of Ombudsman Services by Citizens". Kindly click here to access the recordings.
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2025-06-12
Ombudsman probes Hospital Authority’s assistive device loan service
On 10 June 2025, the Ombudsman, Mr Jack Chan, announced the launch of a full investigation into the procedures and mechanisms currently employed by the Hospital Authority in providing an assistive device loan service to the public.
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2025-06-20
Ombudsman of Montreal - Annual Report - 2024 - EN
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2025-06-12
Thailand Marks 25th Anniversary of Ombudsman Institution with National and International Seminar
To commemorate the 25th Anniversary of its establishment, the Office of the Ombudsman of Thailand hosted a seminar from 24–25 April 2025 at the Centara Life Government Complex Hotel and Convention Centre in Bangkok. The event reaffirmed the Ombudsman’s commitment to a proactive, people-centered approach and brought together stakeholders from government, civil society, and international organizations. To commemorate this milestone, the Office of the Ombudsman of Thailand published a special 25th Anniversary commemorative volume, featuring congratulatory messages and insightful contributions on successful stories from leading Ombudsman institutions across the globe. This publication, supported by the IOI Regional Subsidy Programme 2024/2025, reflects the shared commitment to the values of good governance as well as rights and liberties protection.
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2025-06-12
BC Ombudsperson Jay Chalke Announces Departure After 10 Years of Service
After a decade as British Columbia’s Ombudsperson, Jay Chalke has announced his decision to step down from his role in early 2026. Chalke, the longest-serving Ombudsperson in the province’s history, has been a steadfast advocate for fairness and accountability in public administration.
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2025-05-02
David Baele appointed as new President of Ombudsman.be
The Board of Directors of Ombudsman.be has appointed Federal Ombudsman David Baele as the new President of the Belgian Network of Ombudsmen. He succeeds Marc Bertrand. The network will continue to strengthen cooperation and make ombudsman services even more accessible to citizens and businesses, helping them more easily to find the right ombudsman when facing issues with public services or companies.
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2025-06-26
Ombudsman Ontario - Rapport annuel 2024/2025 - FR
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2025-06-26
Ombudsman Ontario - Rapport annuel 2024/2025
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2025-06-06
Updated versions of Best Practice Papers now available
The IOI introduced a publication series of Best Practice Papers (BPPs) with a view to providing guidance material for strong and independent Ombudsman institutions. Revised versions of two papers of this publication series, namely the BPP on ‘Developing and Reforming Ombudsman Institutions’ and the BPP on ‘Dealing with challenging behaviour’ are now available on the IOI Website.