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Annual report now available
Veterans Ombud Colonel (Ret’d) Nishika Jardine is pleased to announce that the Minister of Veterans Affairs and Associate Minister of National Defence, the Honourable Jill McKnight tabled the 2024-2025 Annual Report of the Office of the Veterans Ombud (OVO) in the House of Commons on 17 June 2025.
The report covers the systemic work and outreach initiatives undertaken by the OVO during the 2024-2025 fiscal year, and includes a summary of complaint trends. Most importantly, the report reiterates specific recommendations made by the Veterans Ombud, and features cases where Veterans or their families raised an issue of unfairness relating to Veterans Affairs Canada’s programs and/or services.
“I am pleased to present the OVO 2024-2025 Annual Report to the Veteran community. It has been a very busy year for our office, and I am proud of the work we have accomplished. From the calls we receive to the conversations I’ve had with Veterans and their families all across this country, a common trend emerges: the Veteran Community continues to face challenges when applying to or accessing benefits and services from Veterans Affairs Canada. At the OVO, we continue to work hard in our pursuit of fairness for all Veterans and their families.”
- Colonel (Ret’d) Nishika Jardine, Veterans Ombud
Quick Facts
- The Office of the Veterans Ombud reviews complaints and challenges the policies and decisions of Veterans Affairs Canada where we find individual or systemic unfairness. We strive to be an independent and respected voice for fairness and a champion for the well-being of Veterans and their families.
- In 2024-2025 the OVO received 1,848 requests (1,569 complaints and 279 requests for information).
- The Office of the Veterans Ombud released three publications in 2024-2025:
- Additional Dependant Care Reimbursement Under the Veterans Affairs Canada Rehabilitation Program
- What to Expect When you Contact Our Office Infographic
- 2024 Spotlight
Source: The Office of the Veterans Ombud, Canada
