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2025-09-05The State Comptroller and Ombudsman presented the Ombudsman's 51st Annual Report to the Speaker of the Knesset
On July 1, 2025 the State Comptroller and Ombudsman of Israel, Mr. Matanyahu Englman, presented to the Speaker of the Knesset (Israeli parliament) the Ombudsman Annual Report 51 for the year 2024. Nearly 22,000 complaints were received in 2024 representing an increase of 50% compared with 2019.
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2024-01-10
Ombudsman completes investigation on regulations by the Food and Environment Hygiene Department
On 14 December 2023, the Ombudsman, Ms Winnie Chiu, announced the completion of a direct investigation into the regulation by the Food and Environmental Hygiene Department (“FEHD”) over the sale of food in hot/cold holding and non-prepackaged beverages by means of vending machines, and made ten recommendations for improvement to FEHD.
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2025-08-29Provincial Ombudsman Punjab - Newsletter 1st quarter - EN
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2025-08-29
NSW Ombudsman’s Casebook of investigations and complaint-handling case studies
The NSW Ombudsman tabled the 3rd biannual investigations and complaints summary report titled: Casebook July 2025: Investigations and complaint-handling case studies in Parliament on 31 July 2025. The report provides a glimpse into the thousands of complaints the Ombudsman receives each year, and some of the positive outcomes achieved.
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2025-08-29
Quarterly Newsletter January – March 2025
This quarterly newsletter of the Office of the Ombudsman Punjab highlights significant initiatives and milestones achieved between January and March 2025. It includes a heartfelt tribute to the late Honourable Former Ombudsman, the formal presentation of the Annual Report 2024 to the Honourable Governor of Punjab, and key recommendations and reforms issued to various government departments. Kindly click here to access the quarterly newsletter.
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2025-08-29
Empowering Ombudsman Institutions: My Commitment as IOI First Vice President
The International Ombudsman Institute (IOI) elected Ms Nadine Mailloux, Ombudsman of the City of Montréal, as its First Vice President. Kindly click here to read Ms Mailloux's thoughts on the IOI and her election.
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2021-12-10
Annual Report 2020/ EN
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2018-05-07
Jaarverslag Ombudsman Pensioenen - NL - 2017
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2023-12-21
Ombudsman announces results of direct investigation into repairs and maintenance of outdoor recreational and sports facilities
On 14 December 2023, the Ombudsman Ms Winnie Chiu announced the completion of a direct investigation into the repairs and maintenance of outdoor recreational and sports facilities under the Leisure and Cultural Services Department.
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2023-12-21
Chief Ombudsman publishes extreme weather insights and observations report
On 13 December 2023, the National Ombudsman of New Zealand, Peter Boshier, published an ‘insights and observations’ report following his visits to regions and communities worst affected by the series of extreme weather events that ravaged the North Island at the start of the year.
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2021-12-01
Human Rights Ombudsman - Annual Report 2020 - EN
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2025-08-22
Fifty Years of the New South Wales Ombudsman 1975–2025
The NSW Ombudsman has published a report capturing the office’s 50 years since establishment – half a century of unwavering commitment to independence, fairness and the public interest in New South Wales. The report written by Dr Lisa Murray, public historian, serves as a testament to the evolving role, impacts and the enduring legacy of the office over time.
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2025-08-22
Ombudsman announces results of direct investigation operation into Housing Department’s handling of air-conditioner dripping in public housing estates
On 7 August 2025, the Ombudsman, Mr Jack Chan, announced the completion of a direct investigation operation into the Housing Department (“HD”)’s handling of air-conditioner dripping in public housing estates, with 15 major recommendations for improvement made to HD.
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2025-08-22
Ombudsman of Indonesia - Annual report 2024 - Short Version - EN
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2025-08-18
Annual Report 2024 on the activities of the National Preventive Mechanism
The Austrian National Preventive Mechanism (NPM) published the English version of its Annual Report 2024. In the year under review, the NPM carried out a large number of visits, providing a good picture of the human rights situation in Austria.
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2025-08-14
PHSO - Women’s state pension age: our findings on injustice and associated issues (March 2024)
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2025-08-14
PHSO - Annual Report 2024/2025 - EN
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2025-08-14
PHSO - End-of-life care: improving ‘do not attempt CPR’ conversations for everyone
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2025-08-14
PHSO - Annual Report 2023/2024 - EN
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2025-08-14
PHSO - Broken trust: making patient safety more than just a promise (June 2023)