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2026-04-10France - Rapport annuel 2025_2026 - FR
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2026-03-20When it comes to small claims, councils can't outsource their obligation to treat people fairly
Tabled in Parliament on 18 March 2026, a new investigation report by the Victorian Ombudsman "Outsourcing small claims handling: How councils manage fairness and responsibility" looked into local councils' use of small claims handlers to manage claims for injury or property damage that fall below the excess in their insurance policy.
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2026-02-04
The Ombudsman looks into conditions for children and young people in emergency care
As the theme for his monitoring visits to institutions for children in 2026, the Danish Parliamentary Ombudsman will be looking into the social facilities that the municipalities use when there is a need for placing a child or young person in emergency care.
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2026-03-13
Public Services Ombudsman for Wales publishes follow-up report on support for unpaid carers
On 4 March 2026, the Office of the Public Services Ombudsman for Wales published ‘Are we caring for our carers? Revisited’, a follow-up to their 2024 Own Initiative investigation into how Welsh local authorities identify, assess and support unpaid carers. The original investigation examined whether 4 local authorities were meeting their statutory duties under the Social Services and Well-being (Wales) Act 2014. While examples of good practice were identified, it was found that only a small proportion of carers received assessments of their needs, and many were unaware of their rights or the support available.
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2025-08-05
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2025-08-05
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2025-08-05
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2026-05-07
Working visit of the Veterans Ombudsman to NATO and the EU
From 21 to 23 April 2026, the Veterans' Ombudsman of the Netherlands, Reinier van Zutphen, the Norwegian Parliamentary Ombudsman for the Armed Forces, Roald Linaker, and the German Parliamentary Commissioner for the Armed Forces, Henning Otte, met in Brussels for a two day meeting with NATO and the EU.
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2026-04-10
The ombudsman calls upon Elmar, SETAR, Web Aruba and Serlimar to introduce a complaints procedure
The Ombudsman of Aruba, Ms. Jurima Bryson LL.M. has published the report “Het Luisterend Oog, In kader brengen van instellingen” (Dutch for “The Listening Eye”) on March 9th, 2026. In this report 564 institutions on Aruba, that fall under the National Ombudsman Ordinance, have been identified.
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2026-04-17
Ombudsman announces results of direct investigation operation into Government’s work in combating cruelty to animals
On 16 April 2026, the Ombudsman, Mr Jack Chan, announced the completion of a direct investigation operation into the Government’s work in combating cruelty to animals by the Office of the Ombudsman, with 45 improvement recommendations made to the Government.
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2026-03-13
Ontario Ombudsman releases Indigenous Services Plan, commits to ongoing dialogue to improve public service delivery for Indigenous Peoples
On 12 March 2026, Ontario Ombudsman Paul Dubé released his Office’s Indigenous Services Plan, committing to internal improvements and external engagements to help ensure public services in Ontario respect Indigenous rights.
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2026-03-13
Webinar recording now available: AORC Webinar on „Integrating ADR and Investigative Techniques in Ombudsman Case Resolution”
On 3 March 2026, the African Ombudsman Research Centre (AORC) held a webinar on Integrating ADR and Investigative Techniques in Ombudsman Case Resolution. Click here to read the contributions and access the recordings.
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2026-03-13
Review identifies opportunities to improve complaint handling processes
On 9 March 2026, the NSW Ombudsman tabled the report NSW public sector complaint handling in 2025 – self-assessment and survey results that provides a high-level snapshot of the maturity and effectiveness of complaint handling systems across NSW public authorities.
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2026-03-27
Ontario Ombudsman issues end-of-term report on historic decade of promoting fairness and rights
On 24 March 2026, Ontario Ombudsman Paul Dubé published a special report summarizing his 10 years in office, a period of historic growth in public sector oversight. The departing Ombudsman, whose term ends March 31, highlights improvements in public services, but also calls attention to persistent issues, like the urgent ongoing “crisis” in the province’s overcrowded jails.
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2026-04-29
Visually Impaired Individuals Can Now Directly Check the Results of Administrative Appeals with the Newly Launched Voice Support Service
The Central Administrative Appeals Commission under the ACRC launched a service on 6 March 2026 that delivers written decisions of administrative appeals in audio format. Since it can be used by all 90 administrative appeal agencies operating within the Online Administrative Appeals System, it is expected to significantly enhance convenience for citizens filing administrative appeals.
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2026-01-15
Implementing ISO 9001: Strengthening Quality Management and Accountability in Ombudsman Institutions
Join the African Ombudsman Research Centre, the research and training arm of the African Ombudsman and Mediators' Association, for their first high-level capacity-building webinar of 2026 Implementing ISO 9001: Strengthening Quality Management and Accountability in Ombudsman Institutions. This event, organised in partnership with the International Ombudsman Institute (IOI), will take place on Tuesday, 20 January 2026 at 10 am (GMT+2).
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2026-03-27
On World Down Syndrome Day: Together Against Loneliness
On 20 March 2026, the Colourful as a Butterfly event took place in Krško to mark World Down Syndrome Day. The Human Rights Ombudswoman, Dr Simona Drenik Bavdek, addressed those present. She emphasised that this day provides an opportunity to reflect on the fundamental connectedness between people. She highlighted the importance of meeting and getting to know one another in order to build relationships, as this enables an understanding of an individual’s needs and creates space for support, assistance, and shared well-being.
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2026-03-06
NSW Ombudsman calls on Minister to deliver reforms to the inmate discipline system
In the report ‘The progress of NSW’s inmate discipline system reform’, which was tabled on 2 March 2026, the NSW Ombudsman has called on the Minister for Corrections to respond to concerns that insufficient steps have been taken in due time to reform the inmate discipline system in response to the Ombudsman’s 2024 investigation.
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2026-01-30
NSW Ombudsman Casebook highlights the human impact of public oversight
The NSW Ombudsman’s newly released Casebook January 2026: Investigations and complaint-handling case studies is providing a greater understanding of how independent oversight can address failures in public administration and deliver better outcomes for the people of NSW.
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2026-02-12
The Flemish Ombudsman about high water bills on Flemish radio
On 4 February 2026, Flemish Ombudsman Myriam Parys explained on the Flemish radio programme WinWin how water bills are calculated, why tariffs differ, and what citizens can do themselves — from checking their meter regularly to performing a simple leak check. She stressed the importance of clear and transparent communication from water companies.