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2017-08-17public-services-ombudsman-for-wales-annual-report-20152016-en
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2017-07-17
Local Government Ombudsman - Annual Report 2016/2017 EN
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2022-09-28
Ombudsman Nova Scotia - Annual Report 21/21 - FR
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2012-02-03NEW ACT ON THE COMMISSIONER FOR FUNDAMENTAL RIGHTS
The new Act, concerning the organisation of the Office of the Commissioner as well as new investigation methods entered into force on 1st January 2012
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2015-11-04
Risk management
Standard ISO 31000:2009 Risk Management – Principles and guidelines defines risk as the ‘effect of uncertainty on objectives’. It is important that Ombudsman offices have policies and procedures in place to identify, assess, manage/mitigate and monitor a range of risks, and that these are reviewed and evaluated at appropriate intervals.
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2021-10-29
Council fails to take on board expert advice when assessing woman’s care needs
A Gloucestershire woman was left malnourished and without the support she needed for her medical conditions because the county council ignored professional advice, a Local Government and Social Care Ombudsman investigation has found.
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2012-02-16
OMBUDSMAN LAUNCHES ‘E’ NEWSLETTER
Public Services Ombudsman Mario Hook highlights the wide range of activities within his office, and wants to provide current information in regular editions of the new online bulletin
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2019-11-26
Equality and Human Rights Casebook
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2020-09-17
New Ombudsman for the City of Zurich
Pierre Heusser is the newly appointed Ombudsman of the City of Zurich. He was elected by the municipal council (local parliament) in January and succeeded Claudia Kaufmann in mid-August.
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2020-11-30
Guidance on UNHCR's Engagement with NHRIs
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2020-04-22
Ombudsman City of Montréal - Annual Report 2012
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2018-12-10
The Ombudsman's Casebook 2018
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2017-07-24
New South Wales Ombudsman - Annual Report 2015/2016 - EN
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2021-09-27
Ombudsman concerned about migrants still living in tents
The Seimas Ombudsman is concerned about the fact that migrants still live in tents, even though the air temperature threatens their health and life.
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2018-09-28
SPSO Annual Report 2017-18
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2018-09-28
SPSO Annual Report and Accounts 2017-18
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2018-09-28
SPSO Annual Report and Accounts 2017-18
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2018-09-28
SPSO Annual Report 2017-18
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2018-02-05
Complaint against the Department for Infrastructure - Report by Public Services Ombudsman of Northern Ireland
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2013-05-03
Ombudsman examines complaints against additional public organisations
From 1 May 2013 over 180 additional publicly funded organisations will be subject to independent oversight by the Ombudsman enabling the office to examine complaints about the administrative actions of public organisations including Universities, Vocational Education Committees and the Family Support Agency, among many others.