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2022-03-16Australia Commonwealth OM Guidance for Complaint Handlers
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2022-11-24Ombudsman Commission assists widow get her title back
A Lae widow had the best Christmas gift in December when she was awarded the title for her property in Lae, Morobe Province, something she lost to fraudulent activities by certain National Housing officers. The woman said she had nothing but praise for the Ombudsman Commission (OC) after the Commission’s intervention set into motion the recovery of her title.
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2021-02-17
High Commissioner for Human rights - Special Report Summary - Observance and Protection of the Rights of Persons with Disabilities in the Russian Federation
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2022-06-30
Commonwealth Ombudsman investigation into National Disability Insurance Agency’s preparation to meet Participant Service Guarantee
On 23 June 2022, the Acting Commonwealth Ombudsman, Penny McKay, published a report on the National Disability Insurance Agency’s (NDIA) preparation to meet the Participant Service Guarantee (PSG). The report is the result of an investigation into the NDIA’s preparation to meet the PSG, which was introduced into legislation in Australia on 1 April 2022.
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2020-07-08
Austria - Report on NPM activities 2019 - EN
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2022-06-09
AORC Webinar on effective investigation strategies
The African Ombudsman Research Centre (AORC) has identified the issue of 'Effective Investigation strategies - building blocks, methods/tools' as one of the training priorities required by African Ombudsman. In responding to this need, AORC cordially invites Ombudsman colleagues and their staff to a webinar on 14 June 2022.
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2018-10-09
Ombudsman Western Australia - Annual Report 2016/2017 - EN
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2018-06-07
Malta - Annual Report 2015 - EN
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2014-02-13
Complaints regarding Hydro One investigation more than triple since Tuesday
Ontario Ombudsman André Marin’s investigation into complaints about Hydro One’s billing practices and customer service has garnered the most complaints the office has ever received about a provincial body in such a short time.
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2022-07-05
Ombudsman concludes systemic investigation into the tendering and awarding process of the Solid Waste Collection 2021-2026
Ombudsman Gwendolien Mossel recently concluded the Systemic Investigation into the tendering and awarding process of the Solid Waste Collection 2021-2026. After providing a Preliminary Findings Report (PFR) on 11 April 2022, the Final Report (FR) was submitted on 27 June 2022 to the Minister of Public Housing, Spatial Planning, Environment, and Infrastructure (VROMI).
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2021-12-22
Recommendations on complaint about car damage due to sea water flooding not implemented
In terms of Article 22(4) of the Ombudsman Act, the Ombudsman Mr Anthony C. Mifsud and the Commissioner for Environment and Planning, Perit Alan Saliba, have sent to the House of Representatives the Final Opinion in relation to a complaint on car damages suffered due to sea water flooding at Birżebbuġa.
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2021-09-10
Australia - Inspector-General of Taxation - Report on Investigation and Exploration of Undisputed Tax Debts in Australia - EN
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2020-12-03
Bougainville President visits Ombudsman Commission
In November 2020, the newly elected Bougainville President Ishmael Toroama met with the Members of the Ombudsman Commission and its Officers to discuss among other things way forward for the creation of the Bougainville Ombudsman Commission.
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2015-03-12
Ombudsman receives 10,000+ complaints about Hydro One
Investigation update: 4,075 cases resolved as systemic probe continues. Just 13 months after launching an investigation into billing and customer service problems at Hydro One, Ontario Ombudsman André Marin announced today his office has received more than 10,000 complaints about the utility – its highest total, by far, for any investigation to date.
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2021-03-22
ECRI highlights 2020: Inequalities related to COVID-19, growing religious intolerance, backlash against LGBTI people
The Council of Europe’s anti-racism commission (ECRI) in its 2020 annual report published today, ahead of the International Day against Racial Discrimination marked on 21 March, identified four key challenges Europe was facing last year. These are: mitigating the disproportional impact of the Covid-19 pandemic on vulnerable groups, tackling deep-rooted racism in public life, combating anti-Muslim racism and antisemitism in the face of terrorism, and addressing the backlash against the protection of human rights of LGBTI people.
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2022-06-09
Commonwealth Ombudsman’s Complaint Handling Forum to be held in June 2022
Following the success of last year, the Commonwealth Ombudsman is hosting its annual complaint handling forum entirely online over four sessions on 20–24 June 2022.
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2019-10-24
Australia - Victorian Ombudsman - Annual Report 2018 EN
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2021-10-14
FINAL REMINDER: Questionnaire on Ombudsman’s role in advancing the rights of older people
In anticipation of the international online conference on the theme "Advancing the rights of older people in an age of longevity", which will take place on 1 December 2021, you are kindly requested to fill out this online questionnaire on the role of the ombudsman in advancing the rights of older people. The data obtained from the questionnaire will be presented during the conference. Please submit the questionnaire by 22 October 2021.
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2011-02-04
Ombudsman reform paper
In a document entitled "Developing and Optimising the Role of the Ombudsman", Ombudswoman Emily O'Reilly makes four specific proposals which will allow her Office to maximise its contribution to governmental reform. The suggestions concern i.a. the constitutional status of the Ombudsman Office.
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2020-10-21
Defensor del Pueblo - NPM Annual Report 2014