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2019-04-11Malta - Case Notes 2018 - EN
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2021-03-11
New Zealand - A Matter of Urgency: Investigation Report into policies, practices and procedures for the removal of newborn pēpi by Oranga Tamariki, Ministry for Children - August 2020 - EN/MAO
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2019-04-03
china om-hong-kong legal-foundation april-2019
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2014-11-04Ombudsman New South Wales releases Annual Report 2013/2014
While statistics do not provide a full picture of the Ombudsman’s work, they do show that the office continues to deal with a large number of matters. This year, the Ombudsman received 35,456 complaints and notifications.
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2020-12-17
Victorian Ombudsman - Investigation into the detention and treatment of public housing residents arising from a COVID-19 “hard lockdown” in July 2020 (Dec. 2020)
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2019-11-18
national-amendment-act-12-of-2013-za-health-ombud
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2022-08-18
ENNHRI publishes Armenia’s Rule of Law Report 2022
The European Network of National Human Rights Institutions’ (ENNHRI) Regional Report on the state of the rule of law in Europe, as well as the Report on Armenia were published․
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2021-04-13
New Best Practice Paper on how to deal with challenging behaviour
Ombudsman staff who investigate complaints often say the hardest part of the job is handling the behaviour of some of the people who use their services. They may be angry, frustrated, or distressed; occasionally, they even may demonstrate threatening behaviour. Issue 6 of the IOI’s Best Practice Paper series provides guidance to help complaint handlers deal with such challenging behaviour and improve their service.
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2023-08-17
The Greek Ombudsman - Special Report - Harassment and sexual harassment at work - EN
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2021-11-29
Greater transparency needed for Government’s use of machine technology in decision-making
New South Wales (NSW) Ombudsman Paul Miller has called for greater visibility of the use of artificial intelligence (AI) and other machine technology by NSW Government agencies. In a report tabled in Parliament, the Ombudsman has cautioned agencies that using machine technology in ways that do not accord with standards of lawfulness, transparency, fairness and accountability, could lead to findings of maladministration or potentially unlawful conduct.
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2022-08-01
AORC Webinar - Sectoral Ombudsman (Municipal, Police, Military) - Save the Date
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2022-08-02
African Ombudsman Today – Issue 14
Issue 14 of the “African Ombudsman Today”, the newsletter of the African Ombudsman and Mediators Association (AOMA), is now available. The newsletter covers the period until March 2022 and puts a special focus on Africa Day, the celebration of the Ombudsman month and countries' feedback on the fight against COVID-19.
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2021-05-03
Public Interest Disclosure Commissioner - Annual Report 2018 - EN
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2022-02-22
Impact of Covid-19 restrictive measures on persons with disabilities - Webinar
The Public Defender (Ombudswoman) of Georgia and the European Network of National Human Rights Institutions (ENNHRI) take great pleasure of requesting you to save the date to participate in a Webinar on 17 March 2022, on the “Impact of COVID-19 Restrictive Measures on Persons with Disabilities”.
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2019-07-24
Ombudsman Moldova - Annual Report 2018 - EN
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2022-07-29
Honorary Life Membership awarded to former European Regional President Rafael Ribó
Rafael Ribó, former Ombudsman of Catalonia and Regional President of IOI Europe, has been awarded IOI Honorary Life Membership for his commitment and successful work for the organization.
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2022-07-25
Lack of articulation between the Institute of Social Security and SEF compromises access to social benefits
The Ombudsman addressed an alert to the competent authorities after receiving various complaints from foreign citizens reporting difficulties encountered with services provided by the Institute of Social Security (ISS, IP) that are not taking into account the exceptional rules in force in relation to the regularity of their stay in national territory, thereby blocking access to various social benefits.
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2019-09-24
Australia Commonwealth Report on implementation of OPCAT
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2014-09-29
First edition of the Ombudsman’s Casebook
Welcome to the first edition of The Ombudsman’s Casebook. The Irish Ombudsman, Peter Tyndall, has decided to circulate summaries of recent cases his office has dealt with to public representatives and public service providers.
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2022-08-18
Garderie, CPE, milieu familial : quelle place pour un enfant handicapé?
Tout service de garde en petite enfance peut accueillir un enfant handicapé. Mais seuls les milieux offrant des places à contribution réduite ont accès aux mesures d’intégration du gouvernement. Des mesures existent pour soutenir l’intégration des jeunes enfants handicapés en service de garde subventionnés.