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2021-05-03Ombudsman Saskatchewan - Annual Report 2019 - EN
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2021-05-03
Ombudsman Saskatchewan - Annual Report 2017 - EN
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2021-05-03
Public Interest Disclosure Commissioner - Annual Report 2017 - EN
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2012-04-06
Spain Defensor del Pueblo - Annual Report Summary 2006 EN
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2021-04-30
Vassiliki K. Vretou - The Ombudsman's role in environmental governance and sustainable development at national and international level: the protection of future generations - EN
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2021-04-30
Vassiliki K. Vretou - The Ombudsman's role in environmental governance and sustainable development at national and international level: the protection of future generations - table of contents - EN
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2015-05-13Training
The huge success of the training sessions showed that there is a strong demand among member institutions for training activities. The IOI has become highly aware of the necessity of training programmes for its members and is planning to offer additional training courses focusing on areas that are of specific concern to ombudsman institutions and taking into account regional topics of specific interest.
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2015-05-07
Catalan Ombudsman publishes monthly Newsletter
In the May 2015 Newsletter, among other topics, the Catalan Ombudsman requests the European bodies to fight against the failure in guaranteeing the rights of the LGBTI community. In regard of the Crisis in the Mediterranean Sea, the Catalan Ombudsman urges the public authorities to act.
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2021-04-23
People’s Advocate Position With Regard To The Large Number Of Personal Data Of Albanian Citizens Compromised For Political Purposes
Given the concerns of a large number of citizens regarding allegations of the collection and use of their personal data by a political entity, specifically the Socialist Party of Albania, the Institution of the People's Advocate states that obtaining and using personal data of citizens by any political party is illegal, unless the citizens themselves have given a special written authorization for their use for the permitted purpose, or for other concrete cases provided by the legislation in force.
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2021-04-20
Norway - NPM Report 2019 - EN
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2021-04-20
Norway - NPM Report 2018 - EN
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2021-04-20
Norway - NPM Report 2017 - EN
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2021-04-20
Norway - NPM Report 2020 - EN
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2021-04-20
Kosovo - Ombudsperson Institution - NPM Report 2020 - EN
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2021-04-20
Kosovo - Ombudsperson Institution - NPM Report 2019 - EN
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2021-04-20
Norway - Annual Report 2019 (Summary) EN
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2021-04-20
Norway - NPM Report 2014 - EN
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2021-04-13
Clinic for law students under the auspices of the Israel Ombudsman
The Office of the Israel Ombudsman, in conjunction with the College of Safed Law School in northern Israel, is operating a clinic for law students on the subject: The Office of the Israel Ombudsman. The purpose of the clinic is to increase awareness of the Ombudsman's Office among residents of northern Israel, an area with a high concentration of minority populations including Arabs and new immigrants.
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2021-04-13
New Best Practice Paper on how to deal with challenging behaviour
Ombudsman staff who investigate complaints often say the hardest part of the job is handling the behaviour of some of the people who use their services. They may be angry, frustrated, or distressed; occasionally, they even may demonstrate threatening behaviour. Issue 6 of the IOI’s Best Practice Paper series provides guidance to help complaint handlers deal with such challenging behaviour and improve their service.
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2021-04-13
The Ombudsman and Direct Provision - Update for 2020