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2015-06-10Office of the Ombudsman publishes annual report 2014
The Ombudsman`s office published the English version of the 2014 annual report on the actual topics of human rights and good governance. “To my regret, the year 2014 has not marked any significant positive shift towards human rights and good governance. Yet I am pleased to note that no rapid deterioration of the situation has been observed either”, says Juris Jansons, the Ombudsman of Latvia.
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2015-06-10
Ombudsman publishes 2014 annual report
Until now, the Ombudsman’s Annual Report has been published at the beginning of October in the year following the report year. This is late. With effect from the report year of 2014, the process has successfully been moved forward so that the Report will now be published already in April of the following year. We are very pleased with that. Hopefully, it will help make the Annual Report even more topical and relevant.
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2021-04-23
People’s Advocate Position With Regard To The Large Number Of Personal Data Of Albanian Citizens Compromised For Political Purposes
Given the concerns of a large number of citizens regarding allegations of the collection and use of their personal data by a political entity, specifically the Socialist Party of Albania, the Institution of the People's Advocate states that obtaining and using personal data of citizens by any political party is illegal, unless the citizens themselves have given a special written authorization for their use for the permitted purpose, or for other concrete cases provided by the legislation in force.
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2021-04-20Norway - NPM Report 2019 - EN
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2021-04-20
Norway - NPM Report 2018 - EN
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2021-04-20
Norway - NPM Report 2017 - EN
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2021-04-20
Norway - NPM Report 2020 - EN
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2021-04-20
Kosovo - Ombudsperson Institution - NPM Report 2020 - EN
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2021-04-20
Kosovo - Ombudsperson Institution - NPM Report 2019 - EN
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2021-04-20
Norway - Annual Report 2019 (Summary) EN
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2021-04-20
Norway - NPM Report 2014 - EN
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2012-04-06
Spain Defensor del Pueblo - Annual Report Summary 2006 EN
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2015-05-13
Training
The huge success of the training sessions showed that there is a strong demand among member institutions for training activities. The IOI has become highly aware of the necessity of training programmes for its members and is planning to offer additional training courses focusing on areas that are of specific concern to ombudsman institutions and taking into account regional topics of specific interest.
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2021-04-13
Clinic for law students under the auspices of the Israel Ombudsman
The Office of the Israel Ombudsman, in conjunction with the College of Safed Law School in northern Israel, is operating a clinic for law students on the subject: The Office of the Israel Ombudsman. The purpose of the clinic is to increase awareness of the Ombudsman's Office among residents of northern Israel, an area with a high concentration of minority populations including Arabs and new immigrants.
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2021-04-13
New Best Practice Paper on how to deal with challenging behaviour
Ombudsman staff who investigate complaints often say the hardest part of the job is handling the behaviour of some of the people who use their services. They may be angry, frustrated, or distressed; occasionally, they even may demonstrate threatening behaviour. Issue 6 of the IOI’s Best Practice Paper series provides guidance to help complaint handlers deal with such challenging behaviour and improve their service.
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2021-04-13
The Ombudsman and Direct Provision - Update for 2020
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2021-04-13
Ombudsman of Ireland - Annual Report 2018 -EN
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2021-04-13
Ombudsman of Ireland - Annual Report 2019 -EN
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2015-05-07
Catalan Ombudsman publishes monthly Newsletter
In the May 2015 Newsletter, among other topics, the Catalan Ombudsman requests the European bodies to fight against the failure in guaranteeing the rights of the LGBTI community. In regard of the Crisis in the Mediterranean Sea, the Catalan Ombudsman urges the public authorities to act.
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2021-04-09
Awareness and consultations on freedom of speech, access to information and safe use of the internet
The Office of the Ombudsman, also the National Human Rights Institution of Samoa, in collaboration with the Samoa Police and Prisons Service and the Office of the Regulator are spearheading efforts to raise community awareness in selected villages regarding the exercise of the freedom of speech and opinion and its limitations and to promote the safe use of technology and social media.