Your search results for „checklist for high priori”
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2018-02-23Commencement of the Ombudsman Act 2017
The new Ombudsman Act 2017 commenced on 31 January 2018. The coming into effect of this new Act means that any person who is unhappy about how any government office deals with them, can complain to the Ombudsman. Furthermore, the Ombudsman is empowered by this new Act to not only investigate appropriate complaints that it received but can also initiate investigations on its own from information received from any other source including the media.
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2018-03-21
Misuse of Parliamentary staff budget entitlements in 2014
Ms Glass tabled her report into a matter referred to her by the Legislative Council in November 2015 this week. The Legislative Council asked the Ombudsman to investigate allegations of ALP MPs’ misuse of staff budget entitlements before the 2014 state election. She found 21 ALP Members of Victorian Parliament - including 11 serving and 10 former MPs - breached Parliament’s Members’ Guide by certifying payments to electorate officers used for party political campaigning.
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2018-09-06
Allegations “not substantiated” in matter referred to Victorian Ombudsman by parliamentary committee
In November 2016 the case of the transfer of young people to a hastily configured youth justice and remand centre inside a maximum-security adult prison, became subject to Supreme Court proceedings. Later, the case was referred to the ombudsman by the Victorian Parliament’s Legal and Social Issues Committee. Victorian Ombudsman Deborah Glass has recommended no further action be taken after investigating the allegations.
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2019-03-05
Most recent decisions and positions of the Ombudsman
On the day of the Zero Discrimination, which is highlighted today, the Ombudsman, Maria Lúcia Amaral, draws attention to the fact that complaints about municipal swimming pools that condition access to people with HIV/AIDS continue to arrive.
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2019-08-14
Presentation of Annual Report 45 for the year 2018
On 24 June 2019, the Ombudsman of Israel, Judge (ret.) Joseph Haim Shapira, laid on the table of the Israeli Parliament (Knesset) Annual Report 45 of the Office of the Ombudsman for the year 2018.
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2019-09-24
Ombudsman South Australia declares the use of „spit hoods“ in juvenile detention centers unlawful
The application of ‘spit hoods’ to children and young people accommodated in South Australia’s youth detention centre is contrary to the Charter of Rights for youth detainees and contrary to law, South Australian Ombudsman Wayne Lines has determined. Tabling his investigation report in South Australian Parliament on 24 September 2019, Mr Lines called on the South Australian government to ban the use of spit hoods within the Adelaide Youth Training Centre within 12 months.
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2019-10-31
The Inspector-General of Taxation and Taxation Ombudsman announces two new reviews
The Inspector-General of Taxation and Taxation Ombudsman of Australia (IGTO), Ms Karen Payne, today announced the launch of two new investigations into aspects of the Australian Taxation Office’s (ATO) systems and procedures.
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2020-02-17
Ombudsman SA criticises treatment of young people in Adelaide Youth Training Centre
An investigation undertaken by the Ombudsman has identified that the agency formerly known as the Department for Communities and Social Inclusion, now the Department of Human Services, erred in its treatment of two young people in the Adelaide Youth Training Centre by subjecting them to inhumane treatment, including extended periods of isolation and solitary confinement.
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2020-04-06
Press freedom must not be undermined by measures to counter disinformation about COVID-19
In the past weeks, parliaments, governments and local authorities have adopted legislation, decrees or decisions that clearly risk hampering the work of journalists and restricting the public’s right to receive information. Introducing disproportionate restrictions to press freedom is a counterproductive approach that must stop, says Council of Europe Commissioner for Human Rights, Dunja Mijatović.
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2020-09-07
National human rights institutions: guaranteeing fundamental rights compliance during COVID-19 and beyond
National human rights institutions (NHRIs) are crucial for the protection and promotion of fundamental rights across the EU but their full potential remains untapped, finds a new report from the EU Agency for Fundamental Rights (FRA). It suggests next steps to boost NHRIs’ impact and efficiency, such as providing adequate resources, strong powers and clear mandates in line with the United Nations Paris Principles.
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2020-11-26
Ombudsman community shares experiences on how to handle new challenges caused by Covid-19
On 24 November 2020, the State Comptroller and Ombudsman of Israel held an international Zoom Webinar under the auspices of the IOI on the topic of “Covid-19 and the Ombudsperson - Rising to the Challenge of a Pandemic”. The webinar brought together participants from 50 Ombudsman offices around the world to learn how a long-term crisis can still act as a platform for best practices and improvement.
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2021-05-03
The Pandemic Changed Complaints Made to Saskatchewan’s Ombudsman in 2020
The 2020 annual reports for Saskatchewan’s Ombudsman and Public Interest Disclosure Commissioner, Mary McFadyen, were tabled in the Legislature today. While some complaints to her Office continued as usual, the pandemic affected others. Complaints about long-term care facilities and correctional centres increased, but complaints about Social Services, SGI and Crown utilities decreased. Twelve of the 41 contacts made to her Office under The Public Interest Disclosure Act were related to the pandemic.
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2021-08-27
Unjust management of debts for supply of electricity and water to members of Aboriginal community of Coober Pedy
The Ombudsman of South Australia (SA) conducted an investigation into the actions of the council as the retailer of electricity and water to Aboriginal community members in Coober Pedy. The Ombudsman concluded that the council inappropriately managed electricity and water accounts and debts in a manner that was unjust, unreasonable, wrong and contrary to law.
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2021-11-25
International Restorative Justice Week
During this week, the Ararteko wishes to highlight that restorative justice allows both the offender or aggressor and the injured party or victim of any type of crime or conflict to be reintegrated in society as social assets, while engaging society in the rehabilitation and reintegration. Restorative Justice Week is celebrated around the world during the third week of November. The theme of this year's week is Protect and Empower the Person Harmed.
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2022-09-28
Victorian Ombudsman delivers fourth biennial report card
Ms Glass has tabled in the Victorian Parliament her fourth biennial report on the implementation of her recommendations. Her report covers 51 recommendations made to state and local government bodies between May 2020 and December 2021. All except one of her recommendations were accepted by the relevant body, with 31 implemented in full and 16 in progress.
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2022-10-10
PHSO survey finds that older generations are least likely to complain about NHS if unhappy
A survey conducted by the Office of the Parliamentary and Health Service Ombudsman (PHSO) found that those most likely to have used the National Health Service (NHS) during the pandemic are least likely to have complained if they were unhappy with the service.
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2022-10-19
Health care complaints to B.C. Ombudsperson highest in ten years
The BC Ombudsperson’s 2021/22 Annual Report, released 18 October, highlights that complaints about health care from British Columbians were the highest in a decade. The office received almost 1,300 complaints and enquiries focused on programs and services provided by the Ministry of Health and B.C.’s health authorities.
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2022-12-01
BC Ombudsperson completes monitoring of government’s implementation of recommendations
The Ombudsperson British Columbia (BC) released the final investigative update to his office’s 2017 report Misfire: The 2012 Ministry of Health Employment Terminations and Related Matters. The update concludes that all of the report’s 41 recommendations to the provincial government are now implemented.
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2023-11-23
Briefing on the activities of the Authorized Person of the Oliy Majlis for Human Rights (Ombudsman) in detecting and preventing cases of torture in the period of 10 months of 2023
Over 10 months of 2023, the Ombudsman and Public Groups conducted 452 monitoring visits to places of detention. In the period of 10 months of 2022, this figure was 297.
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2024-11-22
The Office of the Ombudsman and the Business Community
Kindly click here to read an article by the Parliamentary Ombudsman, Mr Joseph Zammit McKeon, which was published in the "Movers and Shakers 2024".
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