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2023-11-0707. Working Session A: John T. Wood – Can we deliver more with less?
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2025-06-16
AORC - Enhancing Citizen Engagement - Q&A - EN
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2025-06-182024 Annual Report available in English - including article on the Children’s Division’s talks with children during monitoring visits
In the Parliamentary Ombudsman’s Annual Report, which has just been published in English, one of the articles is about how the Children’s Division conducts interviews with vulnerable children and young people in connection with monitoring visits. Including particularly how to build an informal and safe setting for a talk with a child or young person you have not met before.
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2025-06-18
Ombudsman of Denmark - Annual Report - 2024 - EN
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2025-06-18
Office of the Veterans Ombud 2024-2025 Annual Report tabled
On 17 June 2025, the Minister of Veterans Affairs and Associate Minister of National Defence, the Honourable Jill McKnight, tabled the 2024-2025 Annual Report of the Office of the Veterans Ombud in the House of Commons.
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2025-06-20
Canadian Council of Parliamentary Ombudsman Endorses Key Principles to Strengthen Oversight and Public Trust
The Canadian Council of Parliamentary Ombudsman has formally endorsed a set of key principles designed to ensure the independence, effectiveness, and accountability of Ombudsman institutions across Canada. These principles reaffirm the essential role of Ombudsman offices in upholding good governance, protecting individual rights, and reinforcing public trust in democratic institutions.
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2025-06-26
National Ombudsman - Annual report 2024 - Summary - EN
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2025-06-26
Control Yuan - 2024 Annual Report - EN
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2025-06-13
Re-watch the webinar on "Enhancing Citizen Engagement: Encouraging Greater Utilization of Ombudsman Services by Citizens"
On 3 June 2025, the African Ombudsman Research Centre (AORC) held a webinar under the theme "Enhancing Citizen Engagement: Encouraging Greater Utilization of Ombudsman Services by Citizens". Kindly click here to access the recordings.
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2025-06-20
Ombudsman of Montreal - Annual Report - 2024 - EN
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2025-06-12
Ombudsman probes Hospital Authority’s assistive device loan service
On 10 June 2025, the Ombudsman, Mr Jack Chan, announced the launch of a full investigation into the procedures and mechanisms currently employed by the Hospital Authority in providing an assistive device loan service to the public.
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2025-06-12
Thailand Marks 25th Anniversary of Ombudsman Institution with National and International Seminar
To commemorate the 25th Anniversary of its establishment, the Office of the Ombudsman of Thailand hosted a seminar from 24–25 April 2025 at the Centara Life Government Complex Hotel and Convention Centre in Bangkok. The event reaffirmed the Ombudsman’s commitment to a proactive, people-centered approach and brought together stakeholders from government, civil society, and international organizations. To commemorate this milestone, the Office of the Ombudsman of Thailand published a special 25th Anniversary commemorative volume, featuring congratulatory messages and insightful contributions on successful stories from leading Ombudsman institutions across the globe. This publication, supported by the IOI Regional Subsidy Programme 2024/2025, reflects the shared commitment to the values of good governance as well as rights and liberties protection.
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2025-06-12
BC Ombudsperson Jay Chalke Announces Departure After 10 Years of Service
After a decade as British Columbia’s Ombudsperson, Jay Chalke has announced his decision to step down from his role in early 2026. Chalke, the longest-serving Ombudsperson in the province’s history, has been a steadfast advocate for fairness and accountability in public administration.
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2025-06-06
Updated versions of Best Practice Papers now available
The IOI introduced a publication series of Best Practice Papers (BPPs) with a view to providing guidance material for strong and independent Ombudsman institutions. Revised versions of two papers of this publication series, namely the BPP on ‘Developing and Reforming Ombudsman Institutions’ and the BPP on ‘Dealing with challenging behaviour’ are now available on the IOI Website.
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2025-06-06
Ombudsman concludes Round Table Conference on the Impact of AI in the Labour Market
The Parliamentary Ombudsman, Judge Joseph Zammit McKeon, delivered the concluding remarks at the round table conference “The Ripple Effect of AI in the Labour Market” held in Valletta. The event was organised by the Malta Chamber of Commerce, the General Workers Union, and the Malta Business Bureau as part of the EU-funded TransFormWork II project, which aims to promote a just transition toward the work of the future through better and more effective regulation of artificial intelligence.
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2025-06-16
AORC - Webinar - Presentation - Enhancing Citizen Engagement - IOI Best Practice Paper Outreach - Netherlands - EN
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2025-05-02
David Baele appointed as new President of Ombudsman.be
The Board of Directors of Ombudsman.be has appointed Federal Ombudsman David Baele as the new President of the Belgian Network of Ombudsmen. He succeeds Marc Bertrand. The network will continue to strengthen cooperation and make ombudsman services even more accessible to citizens and businesses, helping them more easily to find the right ombudsman when facing issues with public services or companies.
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2025-06-12
Ombudsman Thailand - 25th anniversary - Commemorative book - EN
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2025-05-30
Ombudsman probes enhanced management of countryside ancillary tourist facilities to pursue “tourism is everywhere”
The Ombudsman, Mr Jack Chan, on 29 May 2025 announced the launch of a direct investigation operation to examine the Hong Kong Special Administrative Region Government’s management of countryside ancillary tourist facilities to align with its efforts to develop green tourism and the pursuit of the ideas of “tourism is everywhere” and “sightseeing all over Hong Kong”.
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2025-05-29
NHRIs reveal key developments and challenges impacting rule of law across the European Union
For the sixth consecutive year, National Human Rights Institutions (NHRIs) in the European Union (EU) have provided insights into their national rule of law landscapes. Overall, these show negative trends in areas such as the enabling space for NHRIs, civil society space and human rights defenders, access to justice, and media freedom. Despite the concerning picture, NHRIs continue working to counter these challenges and some progress is evident. Building on this, they recommend how policymakers can strengthen the rule of law across the EU.