Back24.07.2017
The IOI introduces a new publication series of best practice papers with a view to provide guidance material in the form of a series of papers to address the key features which inform strong and independent control mechanisms.
Downloads
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Guiding Framework on how to write a Best Practice Paper (408,8 KiB)
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Issue 1 - Developing and reforming Ombudsman institutions: An IOI guide for those undertaking these tasks (June 2017) (172,3 KiB)
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Issue 2 - Securing effective change: How to make recommendations that bring about sustainable improvement to public administration (August 2017) (681,4 KiB)
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Issue 3 - Own initiative investigations (July 2018) (618,6 KiB)
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Issue 4 - Peer review guidance (May 2020) (740,8 KiB)
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Issue 5 – Giving voice to mental health patients (Feb. 2021) (1,2 MiB)
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Issue 6 – Dealing with challenging behavior (April 2021) (1,1 MiB)
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Issue 7 – Hybrid corruption Ombudsman (March 2022) (784,6 KiB)
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Issue 8 - Mediation as an effective tool in complaint investigation (January 2023) (7,2 MiB)