AORC-IOI | Watch video recording of last webinar on “Challenging Behaviour”

In a webinar held on 15 November 2022, speakers discussed how to deal with challenging behaviour and how to productively deal with it.

Ombudsman worldwide share the experience of dealing with challenging behaviour from people who use their services. People may be angry or frustrated when they approach the Ombudsman, sometimes with good reason. They might be vulnerable or distressed. They might not listen to the advice provided, and occasionally, they may even demonstrate abusive or threatening behaviour. Although this kind of behaviour is challenging and hard to deal with.

Speakers at this webinar will inlcude the Hon. Joseph Whittal, Commissioner for Human Rights and Administrative Justice, Ghana; Adv. Neels Van der Merwe, Senior Investigator, Office of the Public Protector, South Afrca; and Ms. Deborah Glass, Victorian Ombudsman (Australia).

The video recording is now available online, for you to re-watch on YouTube. Presentations from speaker are also available in the download section below.


Source: African Ombudsman Research Centre (AORC)

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