AUSTRALIA | Victorian Ombudsman: Lessons taken from a botched COVID-19 grant roll out

This week's Ombudsman's investigation of the Victorian Ombudsman into the Department of Jobs, Precincts and Regions' administration of the Business Support Fund demonstrates the impact of a poorly executed grant scheme, which may cost the State Government up to $120 million in paying back up to 12,000 business owners.

The Ombudsman's investigation into how the Business Support Fund was administered has had major ramifications. Read about the investigation, it's key findings and its recommendations here.

Here are some key learnings from the Business Support Fund to help streamline your process to make it successful. They cover: system design, assessing applications, complaint handling and communicating with applicants.

To find out more about the Victorian Ombudsman's trainings such as the 'Good complaint handling' workshop, kindly click here.

Source: Office of the Victorian Ombudsman, Australia

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