AORC | Safe the Date: Implementing ISO 9001: Strengthening Quality Management and Accountability in Ombudsman Institutions

Join the African Ombudsman Research Centre, the research and training arm of the African Ombudsman and Mediators' Association, for their first high-level capacity-building webinar of 2026 Implementing ISO 9001: Strengthening Quality Management and Accountability in Ombudsman Institutions. 

This webinar, organised in partnership with the African Ombudsman and Mediators Association (AOMA) and the International Ombudsman Institute (IOI), is designed to enhance the impact of Ombudsman institutions, oversight actors, and governance professionals worldwide in advancing quality, accountability, and institutional excellence.

Date: Tuesday, 20 January 2026
Time: 10:00 AM (South Africa, GMT+2)
Duration: 1 hour 30 minutes

Facilitator: Hon. Zetu Makamandela-Mguqulwa, New Ombudsman, City of Cape Town, South Africa

Simultaneous interpretation will be available in English, French, Arabic, Portuguese, and Spanish.

Why Attend?

This practical webinar provides insights and strategies to:

• Understand ISO 9001 in the context of Ombudsman institutions — what it means, why it matters, and how it strengthens accountability and public trust
• Learn from a unique example — practical lessons, challenges, and success factors from the Office of the Ombudsman Punjab
• Gain practical pathways to start and sustain the ISO 9001 implementation journey in Ombudsman institutions

The official invitation including full details of speakers from the Office of the Ombudsman Punjab will be shared soon.

Whether you are an Ombudsman, investigator, legal officer, policy advisor, or governance professional, this session will equip you with tools and strategies to elevate institutional impact and contribute to stronger, accountable, and high-performing Ombudsman institutions.

Kindly click here to register or refer to the Save the date - note in the download section.

Source: African Ombudsman Research Centre (AORC)