HONG KONG, CHINA | Opening ceremony and seminar of the Hong Kong International Ombudsman Academy advancing good governance through an interactive exchange platform

The opening ceremony of the Hong Kong International Ombudsman Academy (“HKIOA”), along with a seminar themed “Nurturing a Positive Complaint Culture through Mediation”, was held at the Hong Kong Productivity Council on 25 August 2025.

The ceremony was officiated by the Ombudsman, Mr Jack Chan; the Chief Secretary for Administration, Mr Chan Kwok-ki; the Chairman of the Legislative Council House Committee, Dr Starry Lee; and the Director-General of the Department of Law of the Liaison Office of the Central People’s Government in the Hong Kong Special Administrative Region (“HKSAR”), Mr Liu Chunhua.

In his speech, Mr Chan Kwok-ki stressed the HKSAR Government’s endorsement and support for the founding vision of the HKIOA, which not only offers training to government departments and public organisations to enhance public administration, but also serves as an exchange platform with ombudsman institutions worldwide in line with the policy objectives of the current-term Government.  Mediation was highlighted as a strategy for dispute resolution, with its growing prominence in fostering a more harmonious and stable society.  He also acknowledged the Office of The Ombudsman (“Office”)’s contributions to promoting excellence in public administration, and encouraged all public officers to embrace a positive complaint culture and contribute to the collective efforts of building a better Hong Kong.

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Source: The Ombudsman Hong Kong, China