The Ombudsman of Ireland has recently published the latest edition of the Ombudsman’s Casebook. The idea behind this Casebook is to promote learning from complaints. There is a wide variety of case summaries which are intended to help service providers to avoid making the mistakes of others or to improve systems to prevent unintended consequences.
Among the complaints summarised in this edition are:
- Direct Provision: Complaints involving transfers and accommodation
- Health: Care and treatment cases in hospitals
- Local Authorities: Housing and planning complaints
The Ombudsman´s work the field of Direct Provision and the experience of the last year were summarised in a special report – The Ombudsman and Direct Provisions: An Update for 2018.
The Ombudsman of Ireland has modified the outreach programme to ensure that also vulnerable and marginalised groups have access to the institutions and the staff of the Ombudsman. This has resulted in an increase in complaints of 11% which has been shown in the Annual Report of 2018.
Source: Ombudsman of Ireland