PAKISTAN | Ombudsman Punjab Participates as Panellist in AORC Webinar on ISO 9001:2015 Quality Management System (QMS)

The African Ombudsman Research Centre (AORC) organized a webinar on 20th January 2026 titled “Implementing ISO 9001:2015: Strengthening Quality Management and Accountability in African Ombudsman Institutions”. The Office of the Ombudsman Punjab (Pakistan) took part as a featured contributor, sharing practical experience and institutional insights on the application of the ISO 9001:2015 Quality Management System (QMS) within an ombudsman framework.

Secretary, Ombudsman Punjab, Kaiser Saleem highlighted the meaning and importance of ISO 9001:2015 in improving institutional performance and enhancing the quality of public service delivery.

Advisor (Research) Ahmad Yar Khan elaborated on the effective role of ISO 9001:2015 QMS in strengthening accountability mechanisms and improving service quality, while Advisor Samiullah gave a comprehensive briefing on the practical steps involved in the implementation of ISO 9001:2015 QMS in the Ombudsman Office.

Ms. Ayesha Hamid, Ombudsman Punjab, IOI First Vice President and Director Asian Region IOI concluded the webinar by announcing an international internship opportunity at the Office of the Ombudsman Punjab, offering practical exposure to ISO 9001:2015 implementation and the OPMIS framework.

Source: The Office of the Provincial Ombudsman Punjab, Pakistan