Back-
The Provincial Ombudsman Sindh addressing the participants
A high-level capacity-building workshop on anti-corruption, good governance, and effective complaint redressal mechanisms was jointly organized by the Provincial Ombudsman Sindh and Transparency International Pakistan in Karachi.
The workshop was graced by Mohammad Sohail Rajput, Provincial Ombudsman Sindh; Justice R. Zia Pervez, Chairman Transparency International Pakistan; and François Valérian, Chair Transparency International, as special guests.
Addressing the participants, the Provincial Ombudsman Sindh highlighted a significant increase in public complaint registrations achieved through sustained awareness initiatives, including print and electronic media, social media outreach, open courts, seminars, workshops, and ambassador programs. He noted that internship opportunities for students have strengthened civic engagement, while 2,660 complaints were resolved on the spot during open forums in rural areas.
He further stated that, to enhance the effectiveness and credibility of grievance redressal, the Ombudsman’s Office has entered into institutional collaborations with reputable NGOs, including Transparency International Pakistan, Legal Aid Society, Pakistan Red Crescent Society, and HANDS Welfare Foundation. Regular review meetings, seminars, and workshops with heads of government institutions, along with the establishment of standing committees, have strengthened public trust. To improve transparency and accessibility, a Mobile App and Complaint Management System (CMS) has also been launched, enabling complainants to track complaint progress and implementation in real time.
The workshop featured expert interventions by Sirajuddin Aziz, Banking Ombudsman; Ahsan Qavi, CEO Sindh Healthcare Commission; Noor Muhammad Dayo, Information Commissioner Sindh; Sabqa Shah, Regional Head, Federal Ombudsperson Secretariat for Protection Against Harassment- Sindh Province; Kashif Ali, Executive Director TI Pakistan and Muhammad Akmal Naseem, IT Consultant, Ombudsman office among others, who shared practical tools and policy recommendations aligned with international best practices.
During the interactive Q&A session, participants emphasized actionable measures to strengthen integrity systems, enhance inter-agency coordination, and improve citizen-centric complaint handling.
At the conclusion, commemorative shields and certificates of appreciation were presented to distinguished speakers and contributors.
A large number of Provincial Administrative Secretaries to the Government of Sindh, Director Generals, Directors of various departments and senior police officers attended the event.
Source: The Office of the Provincial Ombudsman Sindh, Pakistan
