BackThe Ombudsman’s work in enhancing public service delivery across all levels of government significantly impacts the advancement of Goal 16 of the Sustainable Development Goals (SDGs), as emphasized in the UN General Assembly resolution number 79/177 issued at the end of 2024. With the SDGs target period concluding in 2030 and progress still lagging, the Ombudsman’s contributions should be continuously promoted.
This concise book presents a collection of nine articles that documenting the Indonesian Ombudsman’s efforts in supporting SDG Goal 16 and other related goals such as Goal 3 (Good Health and Well-being), Goal 7 (Affordable and Clean Energy), Goal 9 (Industry, Innovation, and Infrastructure), Goal 11 (Sustainable Cities and Communities), and Goal 14 (Life Below Water). The content reflects oversight results on public services spanning ministries, agencies, and local governments, demonstrating increasing compliance with service standards achieved over nearly ten years.
The book highlights various activities, including supervision of the 2023/2024 new student admission process (PPDB), implementation of quota and zone-based fishing policies, management of public services related to health, environment, and village governance, as well as field reports on waste-to-energy power plants (PLTSa) operation, driving license issuance, and administrative data management for foreign residents.
Specifically, one example is the integration of administrative data for the foreign population and status alterations in citizenship. The lack of an integrated system complicates the oversight of foreign residents in Indonesia, including those with temporary residence permits (ITAS) and permanent residency permits (ITAP). As a result, data maintained by demographic authorities is often misaligned with immigration records, potentially causing security and public service issues. Ombudsman recommends integrating population data across agencies responsible for immigration, legal administration, and civil registration.
Moreover, the Ombudsman’s role in overseeing village governance is vital, including ensuring transparent appointment and dismissal processes of village officials through district-level standard operating procedures (SOPs). The book also underscores the importance of environmental monitoring, especially regarding emissions from pilot PLTSa locations, along with commitments from central and regional governments, health institutions, and communities to provide reliable primary health services.
Overall, this publication serves as an essential reference for understanding how the Indonesian Ombudsman strengthens public service quality and good governance in support of the SDGs. It not only documents accomplishments but also lays the groundwork for sustainable oversight policies and practices in the future.
Kindly refer to the download section below to access the document.
Source: The Ombudsman of the Republic of Indonesia
