The Parliamentary and Health Service Ombudsman has urged Government leaders not to ignore complaints which provide a vital opportunity to learn from mistakes and improve public services.

The Defensora del Pueblo travelled to Morocco where she visited several Spanish inmates and participated in a meeting of the Association of Mediterranean Ombudsman (AOM).

The special report of the Ukrainian Parliament Commissioner on the infringement of human rights and freedoms provides material concerning the events which occurred in the country from 21 November 2013 to 22 February 2014.

Dominique Baudis, Rights Defender and Secretary General of the Association des Ombudsmans et Médiateurs de la Francophonie (AOMF), died on Thursday, April 10, in Paris.

NSW Ombudsman Bruce Barbour tabled two special reports in Parliament today. As Convenor of the NSW Child Death Review Team, the Ombudsman tabled a report on the research into the causes of death of children with a child protection history over a 10-year period 2002-2011.

Within a debate of the 26th Session of the Congress of the Local Authorities of the Council of Europe, the Catalan Ombudsman referred to some examples carried out by his Office regarding rights’ defence.

The current Victorian Ombudsman, Ms Deborah Glass OBE, was appointed in March 2014. The appointment is for a term of 10 years.

On 25 March the World Bank and the IOI organized a round table on „The Role of Ombudsman Offices in Promoting Good Governance and Effective Service Delivery“, held at the headquarters of the World Bank in Washington, DC. The IOI was represented at the discussions by its second Vice-President Diane Welborn and Secretary General Günther Kräuter.