The second year of work shows a decline of complaints on the one hand, on the other, the Ombudsman Bureau was able to resolve more complaints than in the year before. Only the response of administration towards the Ombudsman’s reports was below expectations.

The Office of The Ombudsman, Hong Kong and the Commission against Corruption, Macao joined hands to organise a regional training programme on complaint management with subsidy from the I.O.I. between 21 and 25 May 2012 in Hong Kong and Macao. 

Reaching its 10th anniversary in 2012 the Commissioner for Human Rights (Ombudsman) of the Republic of Azerbaijan implemented its activities in the effective cooperation with state agencies, NGOs, mass media, communities as well as international organizations.

During its mid-term meeting that took place from 7 to 8 May 2012 in Hong Kong, the IOI Board of Directors took decisions on several applications for individual, associate and institutional membership. Welcoming the new members to the IOI family the General Secretariat presents the main facts and figures of each new member continuing with the Ombudsman de Montréal.

Recently a working meeting on the establishment of the National Preventive Mechanism was held in the Office of the Ukrainian Parliament Commissioner for Human Rights. The meeting was attended by important stakeholders including ministries and state bodies.

The members of the Austrian Ombudsman Board (AOB) Gertrude Brinek, Terezija Stoisits and Peter Kostelka recently presented the English version of the annual report 2011.

IOI President and New Zealand Chief Ombudsman Beverley Wakem has been made a Dame Companion of the New Zealand Order of Merit, the honor was bestowed as part of celebration of Queen Elizabeth II's Diamond Jubilee.

A discussion on the implementation of recommendations given to Azerbaijan in the framework of the Universal Periodic Review (UPR) was held at the Ombudsman Office jointly with the Ministry of Foreign Affairs.