A significant rise in the number of complaints where the NHS has failed to provide an adequate remedy or proper apology when things have gone wrong is highlighted in a new report published by the Health Service Ombudsman.

The Forum of Canadian Ombudsman is going to organize the workshop 'Managing unreasonable Complainant Behaviour' with the assistance of the IOI.

Recently the seminar of Cooperation between Ombudsmen from Eastern Partnership Countries was held in the Office of the Human Rights Defender of the Republic of Poland. The meeting was organised together with the Defender of Rights of the French Republic, the European Commission and the Ministry of Foreign Affairs of the Republic of Poland.

Although legally entitled to be granted a familiy pension, the Accountant General Sindh denied a woman of this provision. The Provincial Ombudsman Sindh could resolve the problem.

The 39^th Annual Report of the Office of the Correctional Investigator was recently tabled in Parliament. In releasing his report, the Correctional Investigator of Canada, Mr. Howard Sapers, called attention to the dramatic increase in the number and prevalence of serious self-injury incidents in federal prisons.

Ontario Ombudsman André Marin recently called on the Ontario Provincial Police (OPP) and the Ministry of Community Safety and Correctional Services to take concrete action to support police officers across the province who suffer from post-traumatic stress disorder, risk of suicide and other forms of operational stress injuries.

The Ombudsman for more effective assistance of social reintegration of released prisoners. Assisting the social reintegration of prisoners who have served their sentence requires an active attitude and expenditures both from the state and the society. Considering this, the state can not rely solely on the voluntary activity of civil organizations.

The City of Toronto’s Ombudsman has found problems with the process used to recruit and select board members for the City’s agencies, boards and commissions. “These agencies have a considerable impact on residents’ lives,” says Fiona Crean, “so Torontonians must be assured board members are selected in a fair and open process.”