The Ombudsman, Soledad Becerril, has sent a study "Telecommunications: citizens’ needs and demands", to the Spanish Parliament which aims to improve the Government's monitoring of the operators' behaviour and transparency in providing the service, pricing, customer service, advertising and contracts.

The Public Protector, Adv. Thuli Madonsela, hosted her Swedish counterpart, the Chief Parliamentary Ombudsman, Ms. Elisabet Fura, on 07 October 2014 during a roundtable discussion on the role of the Ombudsman in Pretoria.

A complainant approached the Ombudsman of Sindh regarding ash emissions from a boiler of a nearby sugar mill that polluted the atmosphere.

On the direction of the Federal Ombudsman, the Pakistan Institute of Medical Sciences (PIMS) has been advised to institute new measures to strengthen emergency and Out Patient (OPD) facilities in order to cater to heavy patient load.

In an unprecedented endeavor, the Federal Ombudsman Secretariat has cleared the entire pendency of one hundred thousand public complaints up to 2013.

This report represents the findings of an investigation into the strip search practices on female prisoners at Townsville Women’s Correctional Centre who received certain restricted medication between June 2013 and March 2014.

The European Union Agency for Fundamental Rights (FRA) has developed a family of five infographics to help raise awareness of the voting rights of people with disabilities. Each infographic targets a different audience and draws on research into the right to political participation of people with disabilities.

Welcome to the first edition of The Ombudsman’s Casebook. The Irish Ombudsman, Peter Tyndall, has decided to circulate summaries of recent cases his office has dealt with to public representatives and public service providers.