The first-ever International Ombud Expo will be held in Abuja, Nigeria from 28 - 31 October 2019. It will bring together Ombudsman and grievance handling offices from all over the world in an exhibition of the role and operations of these unique institutions in facilitating better governance and driving performance in governments and organisations across the world. Kindly share this information widely with members of your network and other relevant organisations.

Northern Ireland Public Services Ombudsman (NIPSO) Marie Anderson presents the Office’s first Case Digest, providing summaries of a number of recent complaints received by the Office. It reflects the varied nature of the cases NIPSO deals with and the range of outcomes which can follow either an initial assessment or a full investigation. 

The Israeli Ombudsman is handling complaints relating the deletion of comments from social media pages of public officials and the blocking of access to them.

In its continued efforts in improving health service delivery the Office of the Ombudsman (OoO) in collaboration with the Quality Management Department of the Ministry of Health and Population is conducting a training for Hospital Ombudsman from the South East zone health facilities. The training was held at Palm Valley Lodge in Thyolo from the 17th to 18th of April, 2019.

El Procurador Penitenciario participó en el Ministerio de Justicia y Derechos Humanos de la Nación del primer encuentro interinstitucional con el objetivo de resolver el déficit habitacional y mejorar las pésimas condiciones de privación de la libertad en establecimientos federales.

On 11 March 2019 the Thai Ombudsman, the Ombudsman of the Republik of Indonesia, and the Public Complaints Bureau of Malaysia, participated in an informal dialogue on the establishment of the ASEAN Ombudsman Forum (AOF), an initiative proposed by the Thai Ombudsman to bring together Ombudsman colleagues in member States of the Association of Southeast Asian Nations (ASEAN).

La Defensoría de Niñas, Niños y Adolescentes de la provincia de Santa Fe participó desde el pasado 23 al 25 de abril del Seminario Internacional de la Red Latinoamericana de Acogimiento Familiar (RELAF). 

London Borough of Barking and Dagenham and Moreland House care home have agreed to change their charging policies after a resident paid too much for her care, the Local Government and Social Care Ombudsman has said.