BackResults of the administrative appeals, which were previously available only in written form, are now available in audio format.
The Central Administrative Appeals Commission (CAAC, Chairperson Cho So Young) under the Anti-Corruption and Civil Rights Commission (ACRC, Chairperson Jung Il Yeon) launched a service on March 6 that delivers written decisions of administrative appeals in audio format.
Since the results of the administrative appeals had previously been delivered as paper s by mail or online, digitally marginalized groups—such as the visually impaired, people with low vision, and the elderly who have difficulty reading small print—faced challenges in understanding the content of the decisions.
The Central Administrative Appeals Commission has therefore introduced TTS (Text-to-Speech) technology within the Online Administrative Appeals System (www.simpan.go.kr). When users scan the QR code printed on the written decision , they can listen to the entire content, including case information, the substance of the claim, the main text with conclusion, and the grounds for the ruling.
As the new TTS service can be used not only by the CAAC but also by all 90 administrative appeal agencies operating within the Online Administrative Appeals System, it is expected to significantly enhance convenience for citizens filing administrative appeals. The service also carries significant meaning as it marks the executive branch’s initiative in offering customized service for the digitally marginalized at a time when the courts and the Constitutional Court have yet to provide TTS service for their judgments.
Chairperson Cho So Young of the CAAC, said, “With the audio support service, petitioners who have difficulty reading s can now independently check the results of their administrative appeals.” She added, “We will continue identifying and providing services so that all citizens can conveniently use the administrative appeals system.”
Source: The Anti-Corruption and Civil Rights Commission (ACRC), South Korea
