Back-
The Complaint Handling Forum will take place from 26-30 October 2026
From 26 – 30 October 2026, the Office of the Commonwealth Ombudsman will host its annual Complaint Handling Forum. The 5-part virtual forum will feature speakers from a variety of backgrounds, including a complaint leaders panel discussion featuring the Commonwealth Ombudsman, Iain Anderson, with senior leaders from Australia’s social services agency, postal entity, and financial complaints authority.
Practical sessions include:
- ‘Challenges and opportunities in modern complaints management’ – complaint leaders’ panel
- ‘Judgement in the age of AI’ – Brad Twyndham
- ‘Harnessing AI and managing AI generated complaints’ – Australian Information Commissioner and NSW Ombudsman
- ‘Conflict as opportunity’ – Scott Dutton
- ‘Integrity in the face of complex complainant conduct’ – Dr Joe McIntyre
Each virtual session will be delivered in English between 12:00-1:30pm Australian Eastern Daylight Time (AEDT).
Tickets are on sale through Eventbrite for $80.20 AUD per session or at the discounted rate of $290.90 AUD for all 5 sessions.
Tickets can be purchased here.
For any queries, please contact the Commonwealth Ombudsman's Complaint Handling Forum team at chf@ombudsman.gov.au.
Source: The Office of the Commonwealth Ombudsman
