BackFor the first time ever, members of the public and service providers will be able to go online to see the types of complaints the Parliamentary and Health Service Ombudsman has investigated.
People will be able to search summaries of 81 investigations the Parliamentary and Health Service Ombudsman has completed and can search by the name of the organisation we investigated, for example by hospital, government department or agency; by city or county; by complaint handling issue such as unnecessary delay; or by what the complaint was about, such as sepsis.
The Parliamentary and Health Service Ombudsman is the final step for people who want to complain about being treated unfairly or receiving poor service from the NHS in England, or a UK government department or agency. It investigated 2,199 cases in 2013/14 compared to 384 the previous financial year.
The summaries of the complaints relate to investigations completed in February and March.
For the full Press Release, please click HERE
Source: Parliamentary and Health Service Ombudsman, UNITED KINGDOM
