BackThe Office of the Ombudsman has published new guidance on official information and the use of artificial intelligence (AI) for requesters, agencies and complainants.
Chief Ombudsman John Allen says the increasing use of AI is reshaping the way information is accessed, interpreted and understood.
“Ministers and public sector agencies have told us there has been a significant increase in the number of people using AI to make information requests. Our investigators are also seeing an increasing number of complaints that appear to have been generated by AI.
“This is putting pressure on the entire official information system.
“There are some benefits in using AI, but it must be used responsibly. Our guidance offers practical advice to help all parties get the most out of AI, while avoiding some of the common problems that can occur.
“If you’re a requester, be clear, concise and focused about the information you really want. If you’re not sure how to describe it, calling the agency and talking to officials will always be a good option to get through the request process quickly.
“Agencies are responding to a high volume of information requests. In the last financial year, central government agencies (excluding Police and Defence which are reported separately) completed over 87,000 information requests.
“Straightforward requests will ensure that the Minister or government agency will be able to understand the exact nature of the information you’re looking for and quickly respond.
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Source: The Office of the Ombudsman of New Zealand
