BackIn June 2016 New Zealand Chief Ombudsman Judge Peter Boshier published his Strategic Intentions for 2016-2020. The new targets of the office include, within the next 3 years, to eliminate its backlog of aged complaints and to deal with the majority of new complaints (70%) within three months, and all complaints within 12 months.
The Office of the Ombudsman of New Zealand will also be continuing its programme of systemic interventions, including delivering advice, guidance and training to agencies, reviewing and monitoring the compliance and good practice of agencies in the official information area, and undertaking significant and systemic investigations of issues arising in the Ombudsmen Act area.
Overall, Judge Boshier wants the Office to be an organisation of excellence.
Source: Office of the Ombudsman, New Zealand
