HONG KONG, CHINA | Ombudsman commends excellent public services with annual awards and calls for joint efforts from departments and organisations to enhance governance effectiveness by putting people first

At the 29th Presentation Ceremony of The Ombudsman’s Awards on 30 October 2026, the Ombudsman, Mr Jack Chan, presented seven Organisation Awards, 84 Awards for Public Officers and 15 Team Awards to recognise the outstanding performance of government departments, public organisations, teams and public officers in various areas. The scale of the Awards was further expanded this year, with a record number of departments, organisations, teams and officers receiving the honours, and an attendance exceeding 480 at the ceremony.

Winners of the Organisation Awards this year are the Customs and Excise Department (“C&ED”) (Gold Award), the Office of the Privacy Commissioner for Personal Data (“PCPD”) (Silver Award), the Legislative Council Secretariat (“LCS”) (Bronze Award), the Leisure and Cultural Services Department (“LCSD”) (Award on Mediation), the Hong Kong Police Force (“HKPF”) (Information Technology Application and Creativity Award), Hongkong Post (Customer Services Award), and the Mandatory Provident Fund Schemes Authority (“MPFA”) (Positive Complaint Award).

Addressing the ceremony, Mr Chan expressed his gratitude for the unswerving support and co-operation of all departments and organisations over the years, as they work together with the Office of The Ombudsman (“the Office”) towards the continuous betterment and optimisation of public administration in the Hong Kong Special Administrative Region (“HKSAR”). He said, “Under my leadership, my Office has upheld the principle of ‘calling a spade a spade’, performing our duties with independence, objectivity and impartiality following an evidence-based approach. While recognising the outstanding performance of departments and organisations, we also handle cases involving maladministration stringently and fairly. We identify the root causes of problems and put forward practical, actionable recommendations for improvement.”

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Source: Office of the Ombudsman, Hong Kong, China