AUSTRALIA | New casebook to help public sector agencies to improve decision-making

The Casebook 2024 of the Queensland Ombudsman highlights a range of outcomes achieved through investigations. This is the fourth issue of the annual casebook series that helps to inform the community about the work the Queensland Ombudsman does for all Queenslanders.

It is also a tool for shared learning that helps to build greater knowledge about fair and accountable public administration. Casebooks give members of the community and agencies context for issues they may encounter, and steps that can help them achieve a positive outcome.

This year’s casebook has 21 summaries about investigations into complaints about the administrative actions of Queensland government agencies, local councils and public universities. Topics include improving communication and community engagement, ensuring procedural fairness, and prioritising human rights in decision-making. 

In 2022-23, the Queensland Ombudsman finalised 1,124 investigations and made 172 recommendations for change and improvement. The office of the the Queensland Ombudsman also strives to improve the quality of decision-making and administrative practice in these agencies.

Educating officers in government agencies works as a preventative measure to help improve decision-making. The training, advice and resources we provide to agencies help to achieve better decision-making for all Queenslanders.

To read the full article please click here.

Source: Queensland Ombudsman, Australia