A learning initiative to help Ombudsman officers across Europe deliver quality services to the citizen was launched on 16 January 2024 in Manchester, UK. The Learning Academy of the European Chapter of the International Ombudsman Institute will serve as a specialized forum and training center where Ombudsmen and their officers will exchange ideas and practices, and develop new skills and modes of cooperation.

The Office of the State Comptroller and Ombudsman of Israel presents the findings of an international survey conducted in 2022, in which 55 Ombudsinstitutions from around the world participated. The survey addressed a number of issues, including the difficulties encountered by older persons in using the digital services provided by Ombudsinstitutions and the barriers preventing older persons from filing complaints.

President Chris Field PSM had the pleasure of providing a Welcome Address to the 2024 Manchester Memorandum, held on 16-17 January 2024. In his address, President Field particularly acknowledged the host and instigator of the Manchester Memorandum, Parliamentary and Health Service Ombudsman UK, Rob Behrens CBE.

During the first ever visit of the Chief Ombudsman Thailand, the Honourable Mr. Somsak Suwansujarit, to Pakistan from 28 November to 1 December 2023, the high point was the signing of the Memorandum of Understanding at the Chief Minister Secretariat.

The Federal Public Defenders' Office has entered three pledges with the United Nations for the defence of refugees and human rights. Two of these pledges are related to the Global Refugee Forum 2023, which took place in Geneva, Switzerland, in December 2023, and the third is a commitment proposed by the Equal Rights Trust on the 75th anniversary of the Universal Declaration of Human Rights. The objectives of these commitments are to strengthen the defence of human rights in Brazil and protect against discrimination.

El Defensor del Pueblo, Ángel Gabilondo, ha iniciado una actuación de oficio con el Banco de España y con la Secretaría de Estado de Economía y Apoyo a la Empresa -Ministerio de Economía, Comercio y Apoyo a la Empresa- para conocer el grado de protección que existe para los consumidores de los conocidos como microcréditos o préstamos rápidos.

El Departamiento de Derechos Sociales de la Generalitat asume el compromiso con la síndica de mejorar el alcance de la renta garantizada de ciudadanía (RGC) entre las personas más desfavorecidas. La sindicatura había alertado de que muchas de estas personas quedan excluidas por una aplicación incorrecta del Reglamento de la RGC.

Los Derechos Humanos de las personas que viven con VIH y las poblaciones en mayor riesgo son ignorados o se mantienen marginados por lo que la Defensoría del Pueblo busca una mayor concientización y empatía hacia estas comunidades, es lo que revela su informe presentado con la Fundación para la Alimentación y Nutrición de Centroamérica y Panamá (FANCAP).