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2015-01-22The Impact of Ombudsman Investigations on Public Administration
The Toronto Ombudsman, in collaboration with Ryerson University, a North American advisory committee, and the International Ombudsman Institute, has completed a groundbreaking project: The Impact of Ombudsman Investigations on Public Administration: A Case Study and an Evaluation Guide.
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2015-01-21
Statement by the Parliamentary and Health Service Ombudsman in response to the Health Select Committee's report on complaints
“We are delighted the Health Select Committee is actively championing the implementation of our joint report, ‘My expectations for raising concerns and complaints’ which sets out what good complaint handling looks like from patients and service users’ perspectives.
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2015-01-21
Prof. Lipowicz confirmed as new Regional President
Following the election of Peter Tyndall (Ombudsman of Ireland) as 2nd Vice-President of the IOI in Vienna in October 2014, the IOI’s European Region carried out an electronic ballot to elect his successor as Regional President of the IOI Europe.
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2015-01-21
Sindh Ombudsman orders Sindh employees social security institution for payment
A complainant approached the Provincial Ombudsman of Sindh stating that a cheque issued by the management of Kulsoom Bai Valika Social Security Institution Hospital towards the supply of some material by her firm was dishonored.
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2015-01-22
Las quejas presentadas al Diputado del Común volvieron a incrementarse en 2014
El Diputado del Común, Jerónimo Saavedra, ha anunciado que el número de quejas que ha recibido la institución que preside ha vuelto a crecer en la pasada anualidad de 2014, con un total de 1.648, frente a las 1.604 registradas en 2013. Es decir, 44 quejas más que ponen de manifiesto la creciente confianza de los ciudadanos en este organismo que está al servicio de la defensa de los derechos fundamentales y las libertades públicas.
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2015-01-22
Upward trend in complaints broken - number of inspections increased
The number of complaints received by the Parliamentary Ombudsman of Finland no longer increased last year as the Ombudsman received slightly more than 4,600 complaints.
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2015-01-22
Local Government Ombudsman welcomes Health Select Committee Report
The Local Government Ombudsman (LGO) is today welcoming the publication of the Health Select Committee’s latest review into health complaints.
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2015-01-22
The Scottish Public Services Ombudsman laid three investigation reports and 73 decision summaries before the Scottish Parliament
On 21 January 2015 the Scottish Public Services Ombudsman laid three investigation reports and 73 decision summaries before the Scottish Parliament
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2015-01-23
Results of recent surveys available
The IOI’s European Region carried out two surveys among its members. One survey focused on “Own Initiative Investigations” and the other one dealt with the “Implementation of the ADR Directive”, i.e. the EU’s Alternative Dispute Resolution Directive.
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2015-01-26
Workshop on "Designing Consumer Redress
Queen Margaret University, Edinburgh and the Centre for Socio-Legal Studies, Oxford are delighted to invite consumer advisors, complaint handling and ombudsmen practitioners, academics and policymakers to a workshop on “Designing Consumer Redress” on 11 and 12 June 2015.
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2015-01-27
Founded in Brussels the National Energy Ombudsman Network (NEON)
The European Parliament hosts the first Conference on " Strengtheing Alternative Dispute Resolution (ADR) in the Energy Sector". Catalan Ombudsman, Rafael Ribó, took part in the first General Assembly of the National Energy Ombudsman Network (NEON), held on January 27th in Brussels.
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2015-01-28
Office of the Ombudsman presents brief report on the work of the Office for calendar year 2014
The Office of the Ombudsman held a press conference to announce the results of a direct investigation into the “Mechanisms Used to Review and Monitor Eligibility of Existing Tenants in Subsidised Public Housing” and presented a brief report on the work of the Office for 2014.
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2015-01-29
Landmark decision to make lives of mothers and babies safer
The Parliamentary and Health Service Ombudsman’s casework revealed that the lives of mothers and babies could be put at risk because of an inherent conflict of interest in the supervision of midwives.
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2015-01-29
Ombudsman long-term care investigation will look at accountability, standards and how concerns are addressed
In a letter to Minister of Health, Dustin Duncan, Ombudsman Mary McFadyen reported yesterday that her Office is making progress with its investigation into the adequacy of care at the Santa Maria Senior Citizens Home.
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2015-01-29
Ombudsman Sindh orders education authorities to shift a school to its original location to avoid inconveniences for students
A complainant together with parents of students of a school in Sindh approached the Provincial Ombudsman stating that a school was unjustifiably shifted to a three rooms’ building of a school at a distant place.
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2015-02-02
Ombudsman unveiled maltreatment in unregistered homes for elderly
Ombudsman Anna Šabatová has turned to the judiciary to look into the suspected cases of maltreatment of seniors in homes for elderly, including restrictions of their personal freedom, bad nourishment, suspicious use of medicines and other serious flaws.
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2015-02-03
Control Yuan visits IOI Secretary General
On 2 February 2015 a delegation from IOI member Control Yuan took the opportunity of a stay in Vienna to pay a courtesy visit to the IOI Secretary General Günther Kräuter.
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2015-02-03
Office of the Ombudsman launches new website
In her welcoming remarks, the Ombudswoman of the Gambia, Ms. Fatou NJIE-JALLOW, introduced the new website of the Office of the Ombudsman.
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2015-02-04
January news from the Commonwealth Ombudsman
Commonwealth Ombudsman Colin Neave informs about the latest developments and achievement of his office in January 2015.
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2015-02-06
2nd IOI/AOA joint training to be held in Thailand
The IOI is pleased to inform you that a 2nd IOI/AOA joint training workshop will be held in Thailand from 31 March to 3 April 2015 commemorating the 15th Anniversary of the establishment of the Thai Ombudsman. Registration is still open until 9 March 2014!
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