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2015-01-16PIA reimburses RS. 80,820 to passenger on Ombudsman's directions
Acting upon the directions by the Federal Ombudsman (Wafaqi Mohtasib) of Pakistan, the Pakistan International Airline (PIA) reimbursed an amount of Rs. 80,820/- that was extra charged by the department from a passenger travelling from Pakistan to the United Kingdom.
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2015-01-14
Parliamentary and Health Service Ombudsman calls for feedback to develop service charter
The Parliamentary and Health Service Ombudsman Service is today calling on past, present and future service users and the organisations it investigates to provide feedback on its service to help develop its service charter.
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2015-01-14
CHRAGG gets new Chairman
The President of the United Republic of Tanzania, H.E Dr. Jakaya Mrisho Kikwete has recently appointed Hon. Bahame Tom Mukirya Nyanduga as the new Chairman of the Tanzania Commission for Human Rights and Good Governance (CHRAGG).
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2015-01-15
Parliament Commissioner for Human Rights received “A” status
On 29 December 2014 based on the results of examination of two years of activities of the Ukrainian Parliament Commissioner for Human Rights the Bureau of the International Coordination Committee of National Human Rights Institutions (ICC NHRI) has granted to the Commissioner for Human Rights the “A” status - the highest status of compliance with the UN Paris Principles.
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2015-01-09
Statement of Solidarity with France
On behalf of IOI Europe, the Ombudsman and Regional President Peter Tyndall issued a "Statement of Solidarity with France".
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2015-01-15
Reminder for regional subsidies 2014/2015
In its efforts to further increase the regional impact of the IOI, the members of the IOI Board of Directors decided at the Annual Board Meeting in Vienna to continue the regional subsidy programme for the membership year 2014/2015.
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2015-01-19
En su 25 aniversario la Defensoría del Pueblo de Santa Fe se renueva y tendrá sede provisoria en Rosario
Con motivo de sus 25 años de vida, la Defensoría del Pueblo de la Provincia de Santa Fe inicia este 2015 un plan de puesta en valor del edificio donde funciona la Sede Rosario. En este marco, y con la intención de brindar la mejor atención a los ciudadanos, desde el miércoles 21 de enero y hasta que finalicen las obras, la atención al público se realizará en la nueva sede provisoria.
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2015-01-20
CCAC appoints new Commissioner
On 19 December 2014 Commissioner Man Chong FONG completed his five-year term as Commissioner Against Corruption of Macau. His successor, Commissioner Weng Chon CHEONG assumed office on 20 December 2014.
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2015-01-20
Amended regional by-laws available online
At a Regional Board meeting in Vienna in October 2014, it was agreed that the a proposal should be put to all Voting members to amend the Rules of the European Region of the IOI to allow for the election of a Regional Vice-President.
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2015-01-20
Jorge Cardona, member of the UN Committee on the Rights of the Child visits the Spanish Ombudsman Institution
Jorge Cardona, the Spanish member of the UN Committee on the Rights of the Child visited the headquarters of the Ombudsman.
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2015-01-20
New South Australian Ombudsman appointed
Mr Wayne Lines has recently been appointed as the South Australian Ombudsman (effective from 18 December 2014). Mr Lines is just the sixth Ombudsman appointed since the establishment of the Office of the Ombudsman in 1972.
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2015-01-22
The Impact of Ombudsman Investigations on Public Administration
The Toronto Ombudsman, in collaboration with Ryerson University, a North American advisory committee, and the International Ombudsman Institute, has completed a groundbreaking project: The Impact of Ombudsman Investigations on Public Administration: A Case Study and an Evaluation Guide.
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2015-01-21
Statement by the Parliamentary and Health Service Ombudsman in response to the Health Select Committee's report on complaints
“We are delighted the Health Select Committee is actively championing the implementation of our joint report, ‘My expectations for raising concerns and complaints’ which sets out what good complaint handling looks like from patients and service users’ perspectives.
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2015-01-21
Prof. Lipowicz confirmed as new Regional President
Following the election of Peter Tyndall (Ombudsman of Ireland) as 2nd Vice-President of the IOI in Vienna in October 2014, the IOI’s European Region carried out an electronic ballot to elect his successor as Regional President of the IOI Europe.
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2015-01-21
Sindh Ombudsman orders Sindh employees social security institution for payment
A complainant approached the Provincial Ombudsman of Sindh stating that a cheque issued by the management of Kulsoom Bai Valika Social Security Institution Hospital towards the supply of some material by her firm was dishonored.
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2015-01-22
Las quejas presentadas al Diputado del Común volvieron a incrementarse en 2014
El Diputado del Común, Jerónimo Saavedra, ha anunciado que el número de quejas que ha recibido la institución que preside ha vuelto a crecer en la pasada anualidad de 2014, con un total de 1.648, frente a las 1.604 registradas en 2013. Es decir, 44 quejas más que ponen de manifiesto la creciente confianza de los ciudadanos en este organismo que está al servicio de la defensa de los derechos fundamentales y las libertades públicas.
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2015-01-22
Upward trend in complaints broken - number of inspections increased
The number of complaints received by the Parliamentary Ombudsman of Finland no longer increased last year as the Ombudsman received slightly more than 4,600 complaints.
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2015-01-22
Local Government Ombudsman welcomes Health Select Committee Report
The Local Government Ombudsman (LGO) is today welcoming the publication of the Health Select Committee’s latest review into health complaints.
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2015-01-22
The Scottish Public Services Ombudsman laid three investigation reports and 73 decision summaries before the Scottish Parliament
On 21 January 2015 the Scottish Public Services Ombudsman laid three investigation reports and 73 decision summaries before the Scottish Parliament
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2015-01-23
Results of recent surveys available
The IOI’s European Region carried out two surveys among its members. One survey focused on “Own Initiative Investigations” and the other one dealt with the “Implementation of the ADR Directive”, i.e. the EU’s Alternative Dispute Resolution Directive.
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