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2014-11-27Poor communication, errors in diagnosis and poor treatment tops the list of hospital complaints investigated by the Ombudsman
A report has revealed that the top three reasons for hospital complaints investigated by the Ombudsman Service were poor communication, errors in diagnosis - including delays in diagnosis, misdiagnosis and failure to diagnose - and poor treatment.
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2014-11-28
Does open government need accountability institutions?
Accountability Institutions – such as Information Commissions, Ombudsman and Supreme Audit Institutions – play a fundamental role in advancing government openness. Initiatives such as the Open Government Partnership should deepen engagement with them.
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2014-12-01
Ombudsman probes government regulation of rehabilitation transport services to persons with mobility difficulties
The Ombudsman, Ms Connie Lau, declared today a direct investigation into the Administration’s implementation of the policy formulated in 2007 on provision of special transport services to persons with disabilities who cannot use public transport, and any measures against unauthorised operations of rehabilitation transport services to protect the safety and interests of persons with disabilities.
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2014-12-01
Municipal administration hands over kiosks to complainant on order of Provincial Ombudsman Sindh
Several complainants approached Provincial Ombudsman Sindh, Mr Asad Ashraf Malik, stating that they had deposited Rs.57,000/- each to Municipal Administration Gulshan-e-Iqbal Town for the allotment of small shops (kiosks), but they were neither provided the kiosks nor did they receive a refund of their deposited money.
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2014-12-01
Australia and New Zealand publish guidelines for complaint management
A joint Australia/New Zealand Standard, AS/NZS 10002:2014 Guidelines for complainant management in organizations, was published on 29 October 2014 to provide general guidance on the objectives and design of an effective complaints handling system, for both public and private sector organisations.
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2014-12-02
Ombudsman Office held two-day workshop on "Investigating Serious Incidents"
The Ombudsman Office organized a two-day workshop titled "Investigating Serious Incidents". The workshop was held at the Office's headquarters in the Seef area and was conducted by Pauline McCabe, the former Prisoner Ombudsman for Northern Ireland, and Clare McVeigh, a Senior Investigators in Northern Ireland.
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Nigeria
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India
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Lokayukt Organization (Ombudsman) of Madhya Pradesh
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Panama
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2014-12-15
Ombudsman awarded Chaillot Prize for the Promotion of Human Rights
The Ombudsman Office for the Ministry Interior and the National Institution for Human Rights were jointly awarded the Chaillot Prize for the Promotion of Human Rights in the GCC region in 2014.
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Georgia
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Reunión de la Junta Directiva del IIO - Viena, Austria 2013
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2014-12-03
Ontario must crack "code of silence" among correctional officers involved in use of excessive force
Ontario Ombudsman André Marin called on the Ministry of Community Safety and Correctional Services to crack the pervasive “code of silence” under which some guards in the province’s correctional institutions use excessive force against inmates and conspire to cover it up.
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2014-12-03
L'Ontario doit briser "la loi du silence" parmi les agents correctionnels impliqués dans le recours à une force excessive
L’Ombudsman de l’Ontario, André Marin, a demandé aujourd’hui au ministère de la Sécurité communautaire et des Services correctionnels de briser l’omniprésente « loi du silence », grâce à laquelle certains gardiens d’établissements correctionnels de la province recourent à une force excessive contre les détenus et conspirent pour camoufler leurs actes.
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Defensor del Pueblo de la Provincia del Chaco
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2014-12-09
Civil Hospital Administration Dadu ensures alternate power supply for the benefit of a dialysis patient
A complainant approached the Provincial Ombudsman of Sindh, Mr. Asad Ashraf Malik, stating that his father was admitted in the Urology Department of the Civil Hospital, Dadu for dialysis. Due to frequent power break down, the Hospital management was required to operate a power generator for alternate electricity supply to the Hospital and particularly for dialysis patients.
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2014-12-10
Complaints Commissioner resigns to accept top UK appointment
The Complaints Commissioner, Nicola Williams, has tendered her resignation and has accepted the appointment as the UK Service Complaints Commissioner – the Ombudsman for the UK Armed Forces, based domestically and worldwide. She will leave office in early January 2015.
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2014-12-10
Québec Ombudsman presents highlights 2014
The end-of-year period is one of reporting and the Québec Ombudsman looks back at its most note-worthy interventions regarding departments and agencies of the Government of Québec and the health and social services network.
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2014-12-10
Ombudsman welcomes historic expansion of mandate
Ontario Ombudsman André Marin today welcomed the historic passage of a new law that will allow his office to investigate complaints about municipalities, universities and school boards for the first time.
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