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2023-10-24El abordaje del conflicto en la agenda global: 30 años de experiencia en la Defensoría del Pueblo de la Provincia de Santa Fe
En julio de 2022 se realizó el Congreso Internacional de Mediación en la ciudad de Rosario, Argentina, organizado por la Defensoría del Pueblo de Santa Fe, con el respaldo del Instituto Internacional del Ombudsman, la Federación Iberoamericana de Ombudsperson, el Instituto Latinoamericano del Ombudsman-Defensorías del Pueblo y la Asociación de Defensorías del Pueblo de la República Argentina.
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2024-03-21
Reminder: Webinar on "Promoting Human Rights: The Role of Ombudsman Institutions"
Join the African Ombudsman Research Centre (AORC), the research and training arm of the African Ombudsman and Mediators' Association (AOMA), for the thought-provoking webinar on "Promoting Human Rights: The Role of Ombudsman Institutions" on Tuesday, 26 March 2024 at 10 am (GMT+2), organised in collaboration with the International Ombudsman Institute. Please click here to see the invitation.
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2024-03-21
La Société de l’assurance automobile du Québec : Aucun citoyen ne doit être oublié
Un citoyen porte plainte contre la Société de l’assurance automobile du Québec (SAAQ) qui a oublié d’ajuster son indemnité. L’homme vit avec un handicap majeur depuis un accident de la route.
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2024-03-21
Five unlawfully detained juvenile suspects released from police custody
Five juveniles were apprehended and arrested during the state of emergency period and detained by the Police Fox Unit at a Police Station for the alleged theft of copper wires within the vicinity of the buildings that were burnt down during civil unrest that took place on 10 January 2024. When the Ombudsman Commission learnt of the predicament it intervened on 22 January 2024 and commenced preliminary enquiry at the Police Station.
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2024-03-21
New casebook to help public sector agencies to improve decision-making
The Casebook 2024 of the Queensland Ombudsman highlights a range of outcomes achieved through investigations. This is the fourth issue of the annual casebook series that helps to inform the community about the work the institution does for all Queenslanders.
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2024-03-21
Victorian Ombudsman says it's time to fix social housing complaint system
Nearly two years ago, the Victorian Ombudsman Deborah Glass tabled an extensive report into Victoria’s social housing complaint system. On 15 March 2024, the Social housing complaint handling – progress report was tabled, a follow-up on the 17 recommendations in the 2022 report. It notes advances in some areas, but also identifies a lack of clear action from the Victorian Government on much-needed major reforms.
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2024-03-21
Office of The Ombudsman announces results of direct investigation into effectiveness of 1823 in handling complaints and enquiries
On 7 March 2024, the Ombudsman, Ms Winnie Chiu, announced the completion of a direct investigation into the effectiveness of the 1823 service in handling complaints and enquiries, and made 13 recommendations for improvement to the Efficiency Office (“EO”).
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2024-03-21
Ombudsman asks European Commission about artificial intelligence use in decision making
The Ombudsman has written to the European Commission to ask how it decides on and uses artificial intelligence (AI) in its decision making. The Ombudsman noted that while rapid developments in AI can improve the quality and efficiency of work they pose major challenges when it comes to accuracy, potential bias, explainability, and human oversight.
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2024-03-21
Valeurs et déontologie des Ombudsmans
Lundi 19 mars 2024, plusieurs ombudsmans membres de l’IIO - chapitre européen se sont réunis à Bruxelles dans les locaux du Médiateur fédéral, à l’invitation de Marc Bertrand, Médiateur de la Wallonie et de la Fédération Wallonie-Bruxelles. A l’ordre du jour, la préparation d’un projet de Guide de valeurs et principes de déontologie pour l’Ombudsman qui sera soumis à l’ensemble des Ombudsmans membres Européens de l’IIO.
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2023-11-14
Control Yuan welcomes FIO President and Dominican Ombudsman Pablo Ulloa for Special Address
The Control Yuan was honored to host the distinguished President of the Federación Iberoamericana del Ombudsperson (FIO) and Ombudsman of the Dominican Republic, Mr. Pablo Ulloa, along with his delegation, for a special address and visit on 18 October 2023. This visit holds significant importance, marking President Ulloa’s first return visit to Taiwan since 2017.
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2023-11-07World Justice Project - 2nd Annual WJP Rule of Law Index™
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2023-11-10
Alberta Ombudsman - Annual Report -2022-23 - EN
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2023-10-12
Defensores del Pueblo “son la voz, la acción y la fuerza de los ignorados”
Con esa definición, el Defensor del Pueblo de Colombia, abrió el XXVII Congreso de la Federación Iberoamericana del Ombudsperson (FIO), que se celebra en Barranquilla. El encuentro es un llamado a la acción, colaboración y defensa de los valores que representan las defensorías del Pueblo para enfrentar los desafíos y continuar en la construcción de un futuro en el que la justicia y la equidad prevalezcan.
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2023-10-12
Defensoría del Pueblo: Salud mental no se prioriza en la agenda nacional
En el marco del Día Mundial de la Salud Mental, la Defensoría del Pueblo exhorta al Estado peruano a priorizar la política de salud mental en la agenda nacional y continuar con la implementación de los servicios de atención en los centros de salud comunitarios, unidades de hospitalización en salud mental y adicciones en establecimientos desde el nivel II-2, centros de rehabilitación psicosocial y laboral, hogares y residencias protegidas.
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2023-11-15
SPSO - Local Government Sector - Annual Report - 2013/2014 - EN
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2023-11-15
Vienna Training - Practical Information
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2023-11-15
Victorian Ombudsman - Special Report - Implementing OPCAT - 2017
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2023-11-07
Ombudsman Western Australia - Annual Report 2011/2012 - EN
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2023-11-07
Ombudsman Western Australia - Annual Report 2012/2013 - EN
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2023-11-07
Control Yuan - Annual Report 2022 - EN