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2024-05-16Dépôt du rapport annuel 2023-2024 : Vers la pleine mise en œuvre de la Loi sur les langues officielles modernisée
Le 7 mai 2024, le commissaire aux langues officielles du Canada, Raymond Théberge, a déposé son rapport annuel 2023-2024 au Parlement. La modernisation de la Loi sur les langues officielles en juin 2023 a marqué le début d’un nouveau chapitre de l’histoire des langues officielles, certes, mais aussi du Commissariat aux langues officielles.
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2024-05-16
Alberta Ombudsman finds inadequate Regulation impacts benefit access for people with developmental disabilities
The Alberta Ombudsman has released a public report on his investigation into the Persons with Developmental Disabilities (PDD) program which found systemic issues in how the program assesses intellectual capacity. The investigation, initiated by a complaint from a mother advocating for her son, sheds light on legislative flaws in the program’s eligibility criteria and decision-making process.
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2024-01-18
Intervention auprès de l’Hôpital général du Lakeshore
Le Protecteur du citoyen a reçu plusieurs signalements concernant la sécurité et la qualité des soins offerts à l’urgence de l’Hôpital général du Lakeshore. Ils rapportaient notamment une utilisation exagérée de la contention des usagers, ainsi que des écarts au protocole en vigueur encadrant le recours à la contention.
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2024-05-10
CCAC completes inquiry report on complaints about selling prices and subsidy ratios for the 2019 economic housing units
The CCAC completes “Inquiry report on Chief Executive Order no. 57/2024”, which means the complaints about selling prices and subsidy ratios for the 2019 economic housing units. The CCAC suggests the relevant departments pay more attention to the work of disseminating preliminary information and broadening the general public's knowledge in order to allow them to better understand and gain knowledge of the relevant legal regime about economic housing.
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2024-05-10
Ontario Ombudsman finds that Teen's pleas for foster care went unheard
York Region Children’s Aid Society (York CAS) failed to respect the rights of a 16-year-old girl who repeatedly asked for a foster placement before she died, Ombudsman Paul Dubé’s latest investigation has found.
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2024-05-10
Veterans Ombud Letter To Minister On Fairness Gap Affecting Veterans’ Families
On 7 May 2024, Colonel (Ret’d) Nishika Jardine, Veterans Ombud, released her letter to the Minister of Veterans Affairs on the fairness gap currently affecting some Veterans and their relatives. According to the Ombud, Veterans Affairs Canada’s (VAC) Veterans Independence Program policy may exclude access to care-at-home supports when Veterans’ family members live with them.
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2024-05-10
Les ombudsmans présentent leur Mémorandum
Ombudsman.be, le Réseau belge des ombudsmans, vient d’adopter son Mémorandum à destination des responsables politiques de la Belgique.
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2024-05-10
10 Years Pass since Creation of Equality Mechanism
On May 2, 2024, 10 years have passed since the Parliament of Georgia, in accordance with the Association Agenda with the European Union, adopted the Law of Georgia on the Elimination of All Forms of Discrimination, and within the framework of the Public Defender’s Office, a national anti-discrimination mechanism was created.
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2024-01-10
Protecteur du Citoyen à la DPJ : les intervenants doivent être bien formés et supervisés
Une mère porte plainte contre la Direction de la protection de la jeunesse ( DPJ ) qui a tardé à reconnaître qu’elle était victime de violence conjugale. L’intervenante responsable n’était pas formée pour intervenir en pareille situation. Depuis l’intervention du Protecteur du citoyen, l’intervenante a reçu une formation complète sur le sujet.
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2024-01-11
El Gobierno acepta la petición de la síndica Giménez-Salinas de mejorar el acceso a la renta garantizada de toda la población en riesgo de exclusión social
El Departamiento de Derechos Sociales de la Generalitat asume el compromiso con la síndica de mejorar el alcance de la renta garantizada de ciudadanía (RGC) entre las personas más desfavorecidas. La sindicatura había alertado de que muchas de estas personas quedan excluidas por una aplicación incorrecta del Reglamento de la RGC.
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2023-12-21
La Defensoría del Pueblo le pidió al IAPOS que garantice los tratamientos con microinfusoras de insulina
El defensor del Pueblo a/c, Jorge Henn, recibió a un grupo de afiliadas que padecen diabetes del tipo 1 o progenitores de niños con esa patología, quienes le presentaron una nota en la cual describen los padeceres en pos de garantizarse sus tratamientos: largas esperas para acceder a los insumos, dilaciones burocráticas y presupuestos que quedan obsoletos como consecuencia de la aceleración de la inflación.
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2023-12-14
María Rosa Muiños participó del encuentro “Diálogos Ciudadanos. El Rol de las Defensorías Locales en la Agenda de Derechos”
La Defensora del Pueblo porteño formó parte del panel “Institucionalidad y experiencias de las Defensorías Locales en América Latina”, donde expuso sobre los vínculos de cooperación entre las Defensorías regionales e internacionales, la colaboración con dependencias gubernamentales y las acciones efectivas que llevó adelante desde el comienzo de su gestión para responder las demandas de los vecinos y vecinas de la Ciudad de Buenos Aires.
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2023-12-07
La Defensoría del Pueblo brinda experiencias labores para personas con discapacidad
La inclusión laboral y social de personas con discapacidad es un desafío que enfrenta nuestra sociedad. Según datos de la Organización Internacional del Trabajo, en Argentina sólo el 25% de las personas con discapacidad tiene empleo. En este contexto, el Instituto de Inclusión Social de la Defensoría del Pueblo de la Provincia de Córdoba dirigida por Mario Decara, impulsa el Programa de Experiencia Laboral para la Inclusión Social de Personas con Discapacidad en el ámbito público.
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2024-05-03
Public Complaints Commission and Nigeria Social Insurance Trust Fund collaborate on public awareness campaign
On 23 April 2024, the Federal Capital Territory’s Commissioner of the Public Complaints Commission, Comrade Dalhatu Ezekiel Musa, met with the Managing Director of the Nigeria Social Insurance Trust Fund, Mrs. Maureen Allagoa, in her office in Abuja. They both agreed on the importance of a joint public awareness campaign to ensure that employees and employers alike are informed about the protections and obligations defined under current social insurance laws. They also discussed implementing joint initiatives to enhance accessibility of their services to the public.
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2024-05-03
Inmate phone policy at Provincial Correctional Centre sees revamp following complaints made to OmbudsPEI
Inmates at PEI’s Provincial Correctional Centre will have more access to telephone services following an inquiry into multiple complaints received by OmbudsPEI. PCC’s telephone policy will no longer limit inmates to a small list of approved telephone contacts.
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2024-05-03
ACRC advocates for easier access to residence in public rental housing for day laborers at small-scale construction sites
The Anti-Corruption and Civil Rights Commission recommended the Ministry of Land, Infrastructure, and Transport to include day laborers at construction sites in the list of those eligible for additional points when selecting tenants of public rental housing in cases where they have worked as day laborers in the construction industry for at least one year, even if they have not put money aside for a deductible fund.
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2024-05-03
Ombudsman tables report “Revenue NSW – The lawfulness of its garnishee order process” in Parliament
The Ombudsman’s special report Revenue NSW – The lawfulness of its garnishee order process has been tabled in Parliament today. The report follows the Ombudsman’s investigation of Revenue NSW’s conduct in administering its garnishee order system to recover unpaid fines and other debts due to the State.
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2024-05-03
IGTO says it’s vital to ensure bank account integrity to prevent and detect Tax Identity (TaxID) fraud
The Inspector-General of Taxation and Taxation Ombudsman (IGTO) commenced an own-motion investigation into Tax identification (TaxID) fraud on 15 December 2023. This was in response to an increase in complaints and dispute investigations concerning TaxID fraud received by the IGTO.
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2024-05-03
Banking Mohtasib Ombudsman provides relief of over Rs. 1.26 bilion to banking customers in 2023
The Institution of the Banking Mohtasib Pakistan (BMP) has provided relief amounting to Rs 1.26 billion to the Banking Customers by disposing of 25,493 complaints against commercial banks during the calendar year 2023.
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2024-05-03
Office of the Ombudsman publishes Guide on human rights approach to complaint handling
The Office of the Ombudsman in Ireland has recently introduced a Human Rights-based approach to Ombudsman complaint handling. The Office has also developed a guide: ‘Human Rights: A guide for Ombudsman staff when investigating complaints’. The project was financed by the IOI as part of its Regional subsidy programme.