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2023-11-23Azerbaijan Annual Report 2020 - EN
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2025-08-08Newsletter - Holiday break
Due to a public holiday next Friday, the next issue of the IOI’s weekly newsletter will be published on Friday, 22 August 2025. En raison d'un jour férié vendredi prochain, le prochain numéro de la lettre d'information hebdomadaire de l'IIO sera publié le vendredi 22 août 2025. Debido a un día festivo el próximo viernes, el próximo número del boletín semanal del IIO se publicará el viernes 22 de agosto de 2025.
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2023-07-07
Ombudsman State of Schleswig-Holstein – Annual Report on Social Affairs 2009 (GER)
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2023-04-20
Protecteur du Citoyen du Québec - Memoire Projet Loi 14 - FR
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2023-07-07
PHSO - Broken trust: making patient safety more than just a promise - EN
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2023-07-07
Ombudsman State of Schleswig-Holstein – Annual Report on Social Affairs 2010 (GER)
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2023-07-26
11. Breakout Session II: Prof. Linda C. Reif - Human Rights and Ombudsman Institutions as GANHRI Accredited NHRIs: Benefits, Challenges and Limitations
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2017-09-07
Ombudsman Kräuter welcomes South Korean delegation in Vienna
As part of a study visit to Austria, Germany and the Netherlands, a delegation from South Korea visited the Austrian Ombudsman Board (AOB) on 5 September 2017. The delegation was chaired by Chul-Young Shin, Ombudsman of Gangwon Province, and included representatives from the audit division and general civil service offices of different South Korean cities. The visit served as a platform for a fruitful exchange of experiences between the AOB and the South Korean delegation.
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2025-08-06
Automation: …when the law is changed but the system isn’t
On 6 August 2025, the Commonwealth Ombudsman released an investigation report into the cancellation of income support payments to welfare recipients involving automatic decisions to cancel income support - without consideration of the job seeker’s circumstances.
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2023-11-07
Western Australian Ombudsman – Quality Framework for Complaint Handling
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2023-11-07
Western Australian Ombudsman – Quality Framework for Complaint Handling
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2023-11-07
33. Working Session G: Karen Stevens – The challenges Ombudsmen face when dealing with suddenly displaced communities as a result of natural disaster. The Canterbury earthquakes
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2025-08-05
Reserva la fecha para el webinario especial del Mes de la Mujer sobre el avance de la igualidad de género a través de las instituciones del Ombudsman
Únase al Centro Africano de Investigación sobre el Ombudsman (CAIO), órgano de investigación y formación de la Asociación de Ombudsman y Mediadores Africanos (AOMA), en un webinario especial del Mes de la Mujer sobre el avance de la igualdad de género a través de las instituciones del Ombudsman. Este webinario, que está organizado en colaboración con el Institute Internacional del Ombudsman (IIO), tendrá lugar el martes el 26 de agosto de 2025 a las 10:00 (GMT+2).
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2025-08-05
Réservez la Date pour le Webinaire sur les politiques inclusives en matière de genre
Rejoignez le Centre de Recherche des Ombudsman Africains (CROA), organe de recherche et de formation de l’Association des Ombudsman et Médiateurs Africains (AOMA), dans un webinaire sur les politiques inclusives en matière de genre, en collaboration avec l’Institut International de l'Ombudsman (IIO). Ce webinaire aura lieu le mardi 26 août 2025 à 10h00, (GMT +2). Cliquez ici pour consulter le Notez - la - Date.
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2025-08-05
Save the Date for the AORC-IOI Webinar on Gender-Inclusive Policies
Join the African Ombudsman Research Centre, the research and training arm of the African Ombudsman and Mediators' Association, for their webinar on Gender-Inclusive Policies. This event, organised in partnership with the International Ombudsman Institute (IOI), will take place on Tuesday, 26 August 2025 at 10 am (GMT+2). Kindly click here to see the Save-the-Date note.
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2025-08-05
Ombudsman Sindh and Legal Aid Society join hands to expand access to justice
In a significant step toward enhancing legal empowerment and public grievance redressal, the Office of the Provincial Ombudsman Sindh and the Legal Aid Society entered into a Memorandum of Understanding at a formal ceremony held on 30th July, 2025 at the Ombudsman Sindh Office. The agreement outlines mutual cooperation in key areas such as complaint referral systems, legal assistance for underserved communities, joint public awareness campaigns, and capacity-building programs aimed at strengthening institutional outreach.
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2023-07-25
PHSO - Making Complaints Count: Supporting complaints handling in the NHS and UK Government Departments - Special Report 2020 - EN
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2023-07-25
Yukon Ombudsman - Rapport Annuel 2019
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2023-06-05
Difensore civico della Regione Lazio - International Conference of Ombudsman - Programme - EN - FR - ES
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2023-03-24
AOMF - Programme portes ouvertes - FR