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2025-03-21Ombudsman announces results of direct investigation operation into Housing Department’s handling of illegal parking in public housing estates
On 13 March 2025, the Ombudsman, Mr Jack Chan, announced the completion of a direct investigation operation into the Housing Department ("HD")'s handling of illegal parking in public housing estates, and made 12 recommendations for improvement to the HD.
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2025-03-21
Lost in Translation: An Overview report by NIPSO on the provision of Interpretation Services in GP Practices
On 20 March 2025, the Northern Ireland Public Services Ombudsman (NIPSO) published the first in a series of Overview Reports which review issues that are creating potential barriers to accessing healthcare. The report ‘Lost in translation’ provides an overview assessment of the provision of Interpretation Services in GP Practices – for patients who are not proficient in English.
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2025-03-21
Office of the Ombudsman urges women politicians to report injustices
The Office of the Ombudsman has asked women running in the September 2025 General Elections to report any forms of injustices faced in the election process. The Director of Investigations and Research, Ms Martha Kwengwere, said this during a two-day capacity building training aimed at empowering female aspirants for the positions of Member of Parliament and Ward Councilors from the Central Region at Sunbird Capital Hotel, Lilongwe.
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2024-09-25
Chief Ombudsman investigation into Associate Health Minister’s refusal to release information on author of tobacco policy advice
The Chief Ombudsman has referred record keeping issues identified during his investigation into an official information complaint against Associate Health Minister Casey Costello to the Chief Archivist. Peter Boshier began an investigation after he received a complaint about the Associate Minister’s refusal to release information on ‘who’ wrote or compiled notes she used to formulate the government’s tobacco policy.
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2025-03-06
Save the Date: Webinar on Children's Rights
Join the African Ombudsman Research Centre (AORC), the research and training arm of the African Ombudsman and Mediators' Association (AOMA), for their insightful webinar on Advocating for Children's Rights in 2025, with a special focus on Specialized Ombudsman Offices for Children. This event, organised in partnership with the International Ombudsman Institute (IOI), will take place on Tuesday, 25 March 2025 at 10 am (GMT+2).
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2025-03-14
AORC Webinar - Showcasing Children Ombudsman - Championing Children’s Rights in 2025
Join the African Ombudsman Research Centre, the research and training arm of the African Ombudsman and Mediators' Association, for their insightful webinar on Advocating for Children's Rights in 2025, with a special focus on Specialized Ombudsman Offices for Children. This event, organised in partnership with the International Ombudsman Institute (IOI), will take place on Tuesday, 25 March 2025 at 10 am (GMT+2). Kindly click here for the official invitation and additional information on the speakers.
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2025-02-27
The Proposal: The Office of the Parliamentary Ombudsman as the National Human Rights Institution for Malta
The Ombudsman presented the new Ombudsman Bill to Government for consideration.
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2025-02-27
Veterans Ombud Releases Report on Additional Dependant Care Reimbursement
On 26 February 2025, the Veterans Ombud Colonel (Ret’d) Nishika Jardine released a report on Additional Dependant Care, a reimbursement mechanism designed to provide relief for additional dependant care costs incurred by Veterans participating in the Veterans Affairs Canada (VAC) Rehabilitation Program. The report found unfairness in the rules for reimbursement that could result in some Veterans not being afforded the same relief as others.
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2024-08-08
Ombudsman urges school boards to take parents’ concerns seriously
The Chief Ombudsman is concerned some school boards are failing to act fairly when children are facing disciplinary action, decisions on enrolment or other decisions that affect their education.
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2025-03-06
Ombudsman Ontario kicks off 50th anniversary year with Good Governance Awards
On 28 February 2025, the Ontario Ombudsman Paul Dubé announced a new award for public sector bodies that have demonstrated exemplary administrative practices – the Ombudsman’s Award for Good Governance – as part of his office’s 50th anniversary activities. Awards will be given to selected organizations in three areas of the Ombudsman’s mandate – provincial government bodies, broader public sector bodies (e.g., school boards, universities, children’s aid societies), and municipalities, he announced.
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2020-12-1441. Reporte Semanal (5 - 11 diciembre 2020)
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2025-02-21
Ombudsman announces results of direct investigation operation into Government’s arrangements for recovery, refurbishment and reallocation of public rental housing flats
On 20 February 2025, the Ombudsman, Mr Jack Chan, announced the completion of a direct investigation operation into the Government’s arrangements for the recovery, refurbishment and reallocation of public rental housing flats, and has made 19 major recommendations for improvements to the Housing Department and the Hong Kong Housing Society.
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2025-02-27
European Ombudsman suggests ways for Commission to ensure EU border management funds comply with fundamental rights obligations
The European Ombudsman has made a series of suggestions to the European Commission to help it monitor EU funds granted to Member States for border management and ensure their use does not result in fundamental rights violations.
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2022-06-10
Programme now available for the International Mediation Congress in Rosario and online from 5 to 7 July 2022
All relevant information, such as an official invitation, the programme and the flyer for the event are now available. Please click here to access the documents.
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2025-02-07
Own Initiative Investigation into possible systemic maladministration within the Corradino Correctional Facility
In 2021, as a result of persistent media reports, alleging violations of basic human rights and non-observance of prison regulations within the Corradino Correctional Facility, and after NGO “Moviment Graffitti” wrote to the Ombudsman highlighting these concerns, the Ombudsman Mr Anthony Mifsud decided to conduct this investigation in accordance with sub-article (2) of Article 13 of the Ombudsman Act (Cap. 385).
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2025-02-07
NSW Ombudsman tables six-monthly Casebook
The NSW Ombudsman has tabled the Casebook January 2025: Investigations and complaint-handling case studies, highlighting some of the myriad of complaints it has dealt with across a range of NSW government agencies, local councils and community services providers.
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2025-02-21
ACRC announces three major tasks for 2025
The Anti-Corruption and Civil Rights Commission announced three major tasks to focus on under its 2025 vision “People with Better Life, Korea to Leap Forward.” Given the increasing concerns about added grievances due to the uncertainties both within and outside of Korea, the ACRC has made stabilizing livelihoods and protecting marginalized groups a top priority.
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2024-09-06
Toronto Ombudsman finds major gaps with police’s registry for vulnerable persons
On 5 September 2024, Toronto's Ombudsman released his report, An Investigation into the Toronto Police Service’s Communications About its Vulnerable Persons Registry. The TPS launched the registry in December of 2019 to allow the public to file personalized de-escalation strategies to help police officers support individuals with emotional, psychological, medical, or other physical conditions. Four years later, the Ombudsman’s investigation found that only 305 people currently have their information entered into the registry.
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2025-02-13
Report on the monitoring of the Mandatory Disease Testing Act 2021, tabled in Parliament
On 5 February 2025, the NSW Ombudsman’s report monitoring the Mandatory Disease Testing Act 2021, was tabled in Parliament. The NSW Ombudsman has a statutory role to monitor the administration of the Mandatory Disease Testing Act 2021, providing for mandatory blood testing of a person whose bodily fluids have come into contact with those of a public sector worker in a work context.
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2025-02-13
Poldershop on EU migration pact
Several ombudsmen and their staff gathered in Brussels on 5 and 6 February in a Poldershop to discuss the migration pact that has to be implemented in the European Union by the summer of 2026.