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2014-02-24Occasional Paper #11
The New Brunswick office of the Ombudsman (1981) Joseph Berube A historical look at the development and transformation of the Ombudsman's office in New Brunswick by Mr. Berube, former Ombudsman for New Brunswick and a former Judge in that province.
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2023-11-07
Western Australian Ombudsman – Investigation for Early Resolution
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2023-07-27
Annual Report on Activities of the Public Defender of Rights in 2015
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2020-02-25Veterans Ombudsman presents Annual Report 2018-2019
Throughout the past year, the Office of the Veterans Ombudsman (OVO) continued its work to advance fairness for Veterans and their families with a particular focus on the issues of wait times; financial security and transition.
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2023-10-05
Ombudsperson British Columbia - Report on Fairness in a Changing Climate - EN
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2019-10-02
Queensland Ombudsman presents Annual Report 2018-19
The Office of the Queensland Ombudsman of Australia continues to contribute strongly to fair and accountable public administration in Queensland. The recently released annual report for 2018-19 highlights its role in assessing and investigating complaints. The Office finalised 7,831 complaints and completed 1,255 investigations. Of these, 192 investigations resulted in the rectification of an issue, which is where the Ombudsman recommends an agency change a decision or action as a result of a complaint.
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2020-07-13
Public Defender publishes main findings on the handling of applications by the Foreigners’ Police Service
The report is based on an inquiry carried out in October and November 2019 by members of an inquiry team set up by the Office of the Public Defender of Rights. The team visited all Border and Foreigners' Poice Departments existing at the time.
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2022-09-28
Ombudsman Nova Scotia - Annual Report 21/21 - EN
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2021-01-28
International Data Protection Day 2021: It’s your right!
On Thursday, 28 January the Cayman Islands joins the rest of the world in marking International Data Protection Day. Cayman’s Data Protection Law (DPL) contains important rights for individuals, including the right to be informed about how personal data is being used. The Office of the Ombudsman is tasked with oversight and enforcement of the DPL. Individuals have the right to complain to the Ombudsman if they believe their data is not being processed legally or fairly.
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2023-12-11
JIAAC - Annual report 2022 - EN
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2023-11-15
Parliament Commissioner - Annual Report 2013 - Summary - EN
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2023-11-15
Ukrainian Parliament Commissioner for Human Rights_Summary of the Annual Report
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2020-10-12
Meet the new Taxpayers’ Ombudsperson
Mr. François Boileauis the third person appointed to the position of Canada’s Taxpayers’ Ombudsperson. Prior to this nomination, Mr. Boileau was the French Language Services Commissioner as an independent Officer of the Ontario Legislative Assembly from 2007 to 2019.
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2023-04-28
AORC - Webinar invitation - Showcasing Sectoral Ombudsman - EN
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2019-12-03
South Australia Ombudsman’s 2018-19 Annual Report
The South Australian Ombudsman’s 2018-19 Annual Report was tabled in parliament today. Mr Wayne Lines reported his Office responded to over 4000 complaints about state and local government.
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2022-11-04
Fairness in the Income Assistance program
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2023-07-26
13. Breakout Session II: Ms Florence Simbiri-Jaoko - A Human Rights-based Approach to the Ombudsman's Work
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2023-11-07
Western Australian Ombudsman – Quality Framework for Complaint Handling
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2023-11-07
Western Australian Ombudsman – Quality Framework for Complaint Handling
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2024-07-31
NSW Ombudsman’s Casebook July 2024: Investigations and complaint-handling case studies
The NSW Ombudsman’s Casebook July 2024: Investigations and complaint-handling case studies has been tabled in Parliament on 30 July 2024. The NSW Ombudsman holds agencies to account for the services they provide to the people of NSW, achieving positive outcomes for the complainants. Casebook July 2024 is the first of what will be biannual reports featuring case studies illustrating how the NSW Ombudsman achieves those outcomes.